Weltbet withholds payout of 5000

Title: Weltbet refuses to pay out €5,000 and reduces balance without explanation

Description:

I would like to describe a serious incident involving Weltbet.

I have fully redeemed a bonus.

Immediately after the bonus phase, the following clearly appeared on the page:

"They are playing with real money."

All subsequent bets were therefore made from my real money balance.

I won €5,000.

I cancelled the first payment of 1000 and then transferred 5000 - the 1000 euros were gone and not added to my account.

When I requested a payout of 5000, it was rejected without comment.

Shortly afterwards, my account balance was reduced from €5,000 to €300 –

No email, no explanation, no notification.

In the chat, I was strung along for days with statements like...

"We are contacting the team" and "Please wait".

After requesting an explanation, I finally received no response from the support team in the chat, even after entering the chat 20 times.

"Bonus abuse – wages per shoot too high."

This accusation is false.

The bonus had long since been completed,

I demonstrably played with real money,

and betting limits apply exclusively during the bonus phase.

The system itself allowed my actions.

World Bet has:

– a real money win cancelled

– my account has been manipulated

– refused any explanation

– and only after several days did they raise an unfounded accusation.

I was defrauded of 6000 euros.

Hello, this si truly a very sad story and I have to add that, in my opinion it pretty much describes the unfair part of bonuses we warn about. 🙁

Overall, this casino uses such practices to justify balance voiding. Did you see its review and the part about unfair rules? I guess it fits:

https://casino.guru/weltbet-casino-review#tab=js-tab-reputation 👈

"Common bonus hunting strategies may be seen as a serious T&C violation

T&C copied from the casino's website (in English):

Casino bonus manipulation amongst others, may consist of:

(a) Placing bets listed as restricted gameplay in the specific promotion’s rules

(b) Increasing the balance, then changing the gaming pattern significantly (bet, game type, bet structure, etc) in order to complete the wagering requirements for the bonus

(c) Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.

(d) Placing bets of amounts higher than 12€ (or equivalent to € in other currency) or 5% of the given bonus, whichever is lower. "

I'm uncertain if you can access the casino review from Germany, but feel free to use a VPN to check it out.

Well, let's see how the complaint will end, hoping for the best.

Hello Radka,

thank you for your message and for your honesty.

Yes, I have read the review, and I understand now that this casino has used similar practices with other players.

It is very painful to see that my balance was voided in the same unfair way.

I really appreciate your empathy and that you are taking the time to look into this case.

I hope that with your help, the situation can be resolved fairly.

Thank you again for your support.

Best regards

Hello, dear ACER17. In my opinion, there will be plenty of time for gratitude once my colleagues assess the odds with this casino. I have not done much, because the real importance lies in the complaint. I honestly hope there is a fair chance for saving your balance; I truly do. It's a lovely sum, and I imagine it's difficult to stop thinking about how it ends.

I wish there could be something more to say, but this phase is about patience. Hang in there, please.

Hello dear Radka,

thank you for your kind words and for being so honest with me.

You are right — this phase is difficult, because all I can do is wait and hope that the situation will be reviewed fairly.

But your empathy truly helps. It makes this waiting a little easier, and I appreciate that more than you know.

I will stay patient and let the process unfold.

Thank you again for taking the time to speak to me.

Best regards

Oh, you are so kind to me.

I was thinking about it, and each time I had to rely on my patience, I tried to occupy myself with anything bearable. I have no idea whether this is a handy tip for you, but even watching a stupid TV series on Netflix or reading a book several times per day may sometimes make you feel a little bit more at ease. Learning a new dancing style is another way to go. 🙂

Though I admit none of this, except the dancing, is a wonderful lifestyle, it helped me pass the stressful periods, so I consider those temporary helpers.

Well, anything that suits you is just perfect.

Hi Radka,

Thank you so much for sharing this with me.

Sometimes a few kind words from someone else are more comforting than anything else,

and that's really how I felt.

I know this waiting is part of it,

and I'm trying my best to distract myself—a little reading, a little walking,

sometimes just tweaking my songs to help me breathe more calmly.

Your message reminded me that patience is also a strength,

even if it doesn't feel like it right now.

Thank you for being so understanding and humane during this time.

It helps more than you think.

The hardest part is still on you, though. But I'm convinced you can do it, because you sound very wise to me.

Occasionally many things around us feel like challenges or struggles, yet changing our perspective may truly help us deal with those. And besides, everything is just temporary. Even the negativities and nuisances are fleeting away eventually.

I'm glad to be here with you—until the very end being a good or a bad one. Deal. 🙌

Hello Radka,

your words mean more than you might think.

Sometimes the hardest part isn’t the problem itself,

but the feeling of standing alone in it —

and you’ve made this part a little lighter for me.

You’re right:

most things in life are temporary,

and even the heavy moments eventually loosen their grip.

Hearing that from someone who has seen many of these cases

makes it easier to breathe.

This whole experience has taught me a lot.

I will stay far away from these kinds of sites in the future —

I don’t want to make operators like this any richer than they already are.

Some lessons are painful,

but they also make us clearer and stronger.

I’ll stay patient,

and I’ll walk this through to the end —

good or bad, just as you said.

And yes… deal.

Thank you for staying with me through this.

It truly helps.

Warm regards and yes Deal

Do you know what? Under such circumstances, I believe that gambling is not worth all the stress you have experienced.

Even though it has not yet all ended, I sense a very wise decision to come. 😉

There are so many other things one can do; so why not let casinos play their games with someone else, if you catch my drift?

Hello Radka,

thank you for your kind message.

And yes — I feel the same.

Gambling is simply not worth this kind of stress, and I will stay away from these places in the future.

But for me, this case is no longer about my balance alone.

It is about something bigger.

These casinos act in ways that feel unfair, almost predatory,

and I don’t want such practices to continue hurting other people.

So when I say "I want justice,"

I mean it in a broader sense:

not just for myself,

but also for all the players who may not have the strength to speak up.

Whatever the outcome will be,

I want to make sure this situation is seen

and that it cannot simply be swept under the rug.

Thank you for being here with me throughout this.

Your words and your presence make a real difference.

Sure thing, every fair warning is very much appreciated.

Your honest words double count when it comes to raising a flag on the forum. Players will most likely follow the example of another player. 🙌