Vulkan Vegas casino does not pay winnings

Hello, I have been trying to withdraw some earnings for a few weeks, and they put many obstacles, I have already verified my account, I made deposit requests but they are canceled, after insisting so much they tell me that they are going to pay only a monthly amount since it exceeds the withdrawal limit ( 5,000 usd) this given the amount of earnings they will end up paying me in 6 months.

Who can I claim for this?

Although that casino on this page has a good reputation, I also had a bad experience and a withdrawal was never credited to me, it was not a lot of money and so I decided never to go back to that casino. Make a complaint and the managers will help you because I see that it is a lot of money that they owe you. Andresspo observed that you are Chilean and for this area of the continent there is a very good casino room (Betsala.com), I have been with them for several months and so far no problems. I hope you solve the problem with Vulkan Vegas soon.

Honestly, there must be some hidden issues between players from Chile (and South America) and Vulkan Vegas. Whenever we see complaints from players against this casino, the players are mostly from Chile (or Germany). I'd say it's not a coincidence. Anyway, since you've been waiting for 6 months, I'd say it's worth it to submit a complaint on our website.

twice asked for data such as bank statements and others after making a withdrawal, now it's been more than five days and still no response. if the casino can't pay, it's better to just close my account.

Hello, we usualy advise players to wait at least 2 weeks and don't touch the won money during this period. In my opinion, if they allow you to play there with no obstruction however any communication regarding withdrawal is "dead" it's definitely a bad sign... Let us updated, please.