Verification and withdrawal issues.

Hello, I made my deposit using a temporary Revolut Virtual card. It cannot be physically held but is generated from my main debit card. For this reason, for the security of the holder, the temporary card does not have the same IBAN. My name isn't on it either. The casino says that the card must have my name and the same IBAN, although this is impossible for me, I contacted my bank and there is no document in which the virtual IBAN appears on the real physical card, because if I When you make a payment online or at the casino machine, the virtual card is entered and not the real one. I have provided full details of the main debit card used for deposit/withdrawal but the casino refuses to accept it. Therefore I cannot withdraw my money, the account cannot be verified. I mention again that I sent all the documents and evidence with the real Revolut card, which has my name and absolutely all the pins that they asked me for, but it seems that there is nothing in this that is happening, I want today 01/28/2024 mention that I have €5000 in my gaming account from HITNSPIN.COM .I don't think it's normal to sit around and wait for me to get my money...

Well, this is indeed sad; on the other hand, the casino must be sure this virtual card is yours.

I presume you are not very familiar with the KYC (Know Your Customer) procedures, right?

Our free e-course might help you 👈

You should really think ahead because every decent casino will eventually ask you for such a thing. Using this temporary card is not recommended. But there is a way the casino may accept, I'd say. A video call might be the solution; during this call, you will access the Revolut account to show the card is really registered under your account even though the name is missing because the card is just temporary.

I'm sorry to see that no one from the casino has suggested this way. 🤔

Maybe through the complaint, I'd say it is worth the effort!

Hello. I would like to mention that I have already sent photos from my online banking application which clearly show that this IBAN belongs to me. I also uploaded a photo of myself with the tablet in hand and you can see the claimed IBAN absolutely That's it, once I sent a statement confirming that this IBAN is entirely mine and generated from my main account. Do you advise me to upload a video showing how I can navigate my online banking account after all the details listed above?

No, rather than that, I advise you to ask the casino to set up a call through which you'll show them the temporary card in your Revolut account - per sharing the screen in real-time. Don't ever upload such video anywhere; this is very risky idea 🙏

Do you think you can try to suggest this verification call to them?

Hello, yes everything is fine 😊I would like to close this case.Thanks for your help 😁

Hey, did you get all your money ? 

If so and you no longer need our help, it would be best to confirm this to Veronica and reply to her. 

You can do so at this link. ⬅️

Congratulations, of course, and I'm glad that everything has been resolved without further unnecessary problems. 

Will you continue to play at this casino ? 🤔