ForumComplaints DiscussionVavada unfair practice

Vavada unfair practice

3 months ago by beyjetov
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616 views 13 replies |
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3 months ago

It is about their initial 100% Bonus for the first deposit, which is 35 times the rollover, but somewhere in the rules that I have not come across anywhere, it is mentioned that the profit is limited to 10 times the amount of the bonus. So I was left with the feeling that I was damaged by about 2200 euros, which after scrolling were removed from my account. What about a starter bonus, where does my game profit go. Why doesn't any ad mention this. And what about 35 Wager rules and a limit of up to 10 times the bonus amount. Typical Russian. Let everyone draw their own conclusions. And as for the profit, I can complain to the Armenian pop 🙂

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3 months ago

From the

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3 months ago

Bonus

3 months ago

It is about their initial 100% Bonus for the first deposit, which is 35 times the rollover, but somewhere in the rules that I have not come across anywhere, it is mentioned that the profit is limited to 10 times the amount of the bonus. So I was left with the feeling that I was damaged by about 2200 euros, which after scrolling were removed from my account. What about a starter bonus, where does my game profit go. Why doesn't any ad mention this. And what about 35 Wager rules and a limit of up to 10 times the bonus amount. Typical Russian. Let everyone draw their own conclusions. And as for the profit, I can complain to the Armenian pop 🙂

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3 months ago

Hi, did you get an offer on your email or where did you find out about the bonus ? Were there other conditions mentioned somewhere or were some not included and you didn't know about them ? Is that the problem ? Most of the time bonuses are subject to different terms and conditions, so maybe it's important how you got the offer because most of the time it comes to your email and if a lot of things were explained there, then maybe I wouldn't have thought to look at the terms and conditions. 

However, for future sessions it will be useful if you also check the Terms and Conditions because you can find other things there that might tell you important things about the bonuses.

So I'll wait to hear what you have to say. 

3 months ago

This with the limit of 10 times the value of the bonus is mentioned only respecting the points of their terms and conditions, It is clear only 100% bonus 35x That is how it is advertised

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3 months ago

Funds above the 10x bonus value go to the Casino.

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3 months ago

I found out about the casino from a Youtube streamer. In the description of the particular casino with no streamer promoting it, this restriction is not mentioned

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Jaro
3 months ago

There will be no future sessions in Vavada, I just want to make it public so that there are no unpleasant surprises. It is abundantly clear that this is misleading and I have not come across it anywhere else. 100% first deposit bonus, 35x Wager and 10x max bonus win, the rest goes to the casino

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3 months ago

I must have drank a few bottles of Russian Vodka to deposit again at this Casino 🙂


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beyjetov
3 months ago

If it was mentioned explicitly that you can get 10x from the bonus, then I wouldn't see that as a problem, because if they were hiding it and you didn't know about it, then it would be a problem. Of course, it's not for everyone and some people will say it's not enough and won't play with that bonus. That's probably the case when you found out. 😕

Jaro
3 months ago

It is not clearly mentioned anywhere, one has to read the terms in the "small print". A person is extremely unpleasantly surprised when something like this happens to him. He feels cheated, lied to and helpless to do anything.

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beyjetov
3 months ago

Sometimes I don't understand that if a casino sends a promotion to players via email, for example, why they don't put all the terms there so they know exactly what the bonus contains. There would be far fewer issues, because if the player has to go separately to the Terms and Conditions in the casino and look up what all they have to comply with, I know that some people won't think of it. However, it is necessary from time to time and I know that players sometimes have a problem with it. 

I would recommend a complaint that you could file but I don't think it would work out happily, so I would suggest that whenever a player with a bonus goes to play that they look at everything that is required for bonuses so that similar situations don't arise. 

It's probably the only way to eliminate all the unpleasantness. 😕

Jaro
3 months ago

But in the end, with big letters and numbers, something is advertised to us that we are usually used to, and with the small print, things are in a completely different way. This is not fair to the players at Vavada, but what surprises would await the player who continues to play at the particular casino...

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beyjetov
2 months ago

Well I would read everything after what I've seen from players who write here every day. There are many things where players can get caught but it is very important when playing with bonuses to find out what all is needed to complete it, how much the player can get out of it and so on. These are probably the most common things. 

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