Unjustified retention of profits

So, I would like to talk about an issue that concerns many people involved in gambling!

Hi, maybe you could start somehow to catch the players. 

Can you be more specific and say more?

Yes, I would like to ask why some casinos, when people win some money, are slow to pay out withdrawals and sometimes they even disappear the cash won. In my opinion, it is unfair because when it comes to making a deposit, everything goes great! It has happened to me too, that is why I am saying this, but fortunately, because I happen to read all the terms and conditions, and with the help of specialized people like you and askgamblers, I was able to claim the money that was stolen from me.

The reasons can be different. Sometimes the casino may not mean it wrong, that it doesn't want to pay you out right away or it has a delay. This can be caused by verification, payment method, third party provider and various other things. 

The other side of the coin is that some casinos may use time as a stalling tactic and want the player to eventually lose the money and surrender.

Then there are the scam casinos where the deposit is easy but when it comes to the withdrawal, you never get to it. 

Why this happens is hard to say, but I think it would be best if the online world was more honest. Unfortunately, not every casino is like that and it is very important to decide where to play based on a number of factors. 

The player doesn't control everything, but to some extent his choice can be very important.

Exactly! It's hard to really trust these online casinos! Now I want to ask, do you think that you do work in such cases? I think so, but maybe not in all of them! Although I would estimate that 70% of them do?

What do you mean, whether such cases are dealt with as complaints? Or are we talking about something else? 

It depends on the case and we always try to ask about the specific situation first before recommending help to the player.

Yes, that's good, we need to clarify things first so that there is comprehensive support.

Yes, well, some cases even if they seem to be the same can be in the end completely different, so even a small distinction can make a big difference, so we always have to evaluate the situation.

The situation definitely needs to be evaluated because not all situations are the same. However, I believe that you are doing a lot of work. I would like to join the team at some point, but I still have a lot to learn!

The bad thing is that there are still players who don't read the terms before they play at a casino, and the other thing is that even though players have read the terms, sometimes casinos turn a blind eye so they can take advantage of some wins that players have made. I've noticed that! And in general, when someone wins, they're happy, then when they lose, they don't know how to control themselves and behave rationally. What do you think?

I believe that you might be right.

Many players fail to take online gaming as a hobby, you know, and take it as a way of making money. Then the problems come, unfortunately.

I have stated it in my profile and bio that playing casino is a way of entertainment, we should treat it that way initially! Fun, entertainment and fun first

I always do like that, read the reviews here and other websites, read the most recent, read the bad reviews, not just the good ones.

Then make a small deposit and request a small withdrawal, if everything is smooth, I take my chances, if it is not, I "next" the brand.

I have a difficult situation with Rioace casino, I have been able to withdraw before, but now they say that the weekly limit and the limit in general are full, even though it is not. 5200 euros are in the account and I can't withdraw them, support does not respond to emails, a couple of messages were answered quickly when I told them the problem, now no answers for two days. What should I do and how long do I have to wait to be able to withdraw, or did they steal my money

It would be good to initially give the casino some time because sometimes withdrawals take a lot of time from the financial department now why this happens I can't know each casino has its own time to collect income and expenses! It would be good to open an official complaint to the casino guru support team to see if they can help you! If you are a customer for a long time at this particular casino maybe they can increase your limit otherwise otherwise this is not possible I think

Yes, the truth is that your review is very correct in the answer! That's exactly how it is, many times you risk these casinos, but it would be very nice if someone guaranteed you that when you play with us, you get lucky, don't worry, you will really get the money without any hassle at all.

Withdrawals always come immediately, I've been able to do them. But now that I have a few thousand in profit, and I try to withdraw a few hundred, I get a text saying the limit is full, even though it's not, they themselves told me the limits before the complete silence began in the email exchange. So they've prevented me from withdrawing anything at all

Better contact the casino guru team

It is very likely that they will not want to give it to you immediately and will inconvenience you.

I have contacted the casino guru, do they have the strength and resources to help in such a situation, I still have to wait for the guru for 13 days, yesterday I reported