HomeForumComplaints DiscussionUnauthorized affiliate bonus application and impossible wagering requirement (Rollover 119x).

Unauthorized affiliate bonus application and impossible wagering requirement (Rollover 119x).

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2 months ago
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2 months ago
esus

Hello, I am opening this complaint against the Stake.com casino (User: Alanwinchester).

I made a deposit of $1,050 MXN and, without my consent or having manually entered any code, the system activated a referral bonus that requires a wagering requirement (rollover) of $124,987.01 MXN. This represents more than 119 times my initial deposit, which is an abusive practice and mathematically impossible for a casual player.

I contacted Stake's technical support and they refused to process a "Bonus Forfeit" (bonus cancellation). They insist I must complete the full rollover before I can withdraw, denying me access to my initial capital.


I request the following:

1: That any affiliate code or bonus linked to my account be removed.

2: That my balance be restored to real money, allowing me to withdraw my funds after meeting the standard 100% wagering requirement (AML policy), without third-party bonus charges.

I have attached a screenshot showing the absurd amount they are demanding to bet.

file



Automatic translation:
Alanwinchester
2 months ago

Hello, I'm not convinced that the casino support will recognize your request here. This is merely a forum.

Are you aware of using any special link for accessing the site or depositing? I agree the rollover is an overkill.


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