TrueLuck casino, don't want payout

I've won over 2000,- euro and did a whidraw. I did play bonus enough round etc...

They ansking over and over again for my NYK, so I send them all.

They want a selfie, so I send. Not good because paper has no lines. So I send again with a lined paper. Then

Please, upload a selfie with an identity document and a paper (in one hand), with a sign "Hi, Trueluck and the current date". Pay attention: your hand and the document must be seen in full. It should be any type of a lined sheet but not blank.

So I did that again and now they want me to show my breasth. hahaha

Today again;

Thank you for contacting our support. My name is Fred.

I'm here to help you.

— Photo of the document that confirms your address (utilities bill, bank statement, which has your name and address fully specified) issued within the last 90 days.

— Please, upload a selfie with an identity document and a paper (in one hand), with a sign "Hi, Trueluck and the current date". Pay attention: your hand and the document must be seen in full. It should be any type of a lined sheet but not blank.

Have a nice rest of the day, and good luck!

Best regards,

Trueluck Support Team

Is this normal?

They want a photo of document, we live in digital world now. I dont have papers where I can make a photo

Then the selfie, can't make a selfie like that because face or ID will be blurred. It's complete bullsh*t.

What you guys think ?

Unfortunately, as you can see, this casino has a very low safety index, and there is a really low chance that you will ever get paid.

I'm not even sure if our complaint team will be able to help because usually such sites don't want to communicate with us.

I'm really sorry to bring such negative news to you, for sure; it's just that I wanted you to know what to expect.

May I ask, though, if you have won from some no-deposit bonus or if you actually deposited there, please?

Yes, I gambled it to 0. Thanks for help.

Let the scammers be happy.

Case closed!

That's a real shame that it had to finish this way. Unfortunately, now their safety index won't be lowered.