ForumComplaints DiscussionThey don't want to verify my account

They don't want to verify my account

2 weeks ago by Vsp139
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2 weeks ago

Hello, I registered at Casino Suerte 247 and at the same time they gave me a bonus of 25 euros thanks to my income, which I converted into money, I went to withdraw 149 euros and they asked me to verify. One of the documents they required was a statement of my bank account in which my address appears (statement that does not exist since only my name appears) so I sent them a statement and a certificate of my address separately, so it could be verified perfectly, because I sent them documents for a week and none of them accepted it. They do not give me any solution to verify, and tired of their lack of professionalism, I left the balance at 0 to close the account, I told them that they will not answer me anymore because it was always the same answer. This has never happened to me anywhere to verify, and today my account remains open and unverified. Outraged with them, their lack of empathy and for making me spend money because they did not want to verify the account. Thank you. I told them that I would stop by here to leave my complaint.

Automatic translation:
Vsp139
2 weeks ago

Our complaint team could surely help you out if you had any remaining balance in your account at this casino, even though we don't have it in our database yet.

I will surely put it on the to-do list for our data team, though, to prepare the full review of it.

Your experience was not very pleasant, as I can see, but sometimes it helps to be a bit patient, in my opinion, to see better results.🤷‍♀️

Hopefully, next time, you won't have to go through anything similar.

Do you have some favorite casinos you like to play at?



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