Theslotz casino - avoid this casino!

I lost big winnings from there. They blocked my account without evidence since i tried to withdrawal my winnings. Neither guru or Anjouan gaming license authority didnt help. Account blocking things your only help is better license authority as Anjouan in my experience.

Regards Mikko

Hello, I checked the associated complaint, and it seems that you did not pass the AML and KYC check. Which is really a major issue preventing the casino from paying the money won. Just as explained in the complaint.

I understand this is not the outcome you hoped for and I'm sorry it ended this way, of course.

? They prevent to upload any kyc docs. Thats it and you and Anjouan believe Casino and not give any help.

You can think what i feel you and of course especially about casino who took away huge amount without proper reason. They said maybe there are two accounts but without any evidence. All was made-up!

I have played 15 years honestly. Now I will stop. Too much unhonest casinos over internet!

Other players: Be careful where you play. I recommend only mga and no-registration casinos!

I understand this is not satisfactory, which is why you are experiencing negative emotions. That's ok. My colleagues discovered that you have not passed the KYC and AML check, which reveals the reason for the casino's ability to confiscate winnings and close your account. It was about multiple accounts. As far as I can see in the complaint, you provided the same documents to Michal, so even though the casino has somehow prevented you from uploading anything, I understood from the case that what you also provided to Michal, through email, I guess, was insufficient to rule out multiple accounts, and thus the KYC and AML check could not be processed in your favor.

If the authority said the same, it's not very likely a mistake in the outcome.

I'm sorry.

I have no multiple accounts there! No any evidence from casino that i had.

I spent about month with you Guru and what i got? Nothing, no evidences still, no right even warn other players with negative review.

I hope you ask evidences in future for kyc problems (from casino). You should be more players side overall. But of course I understand that this is only some hope between player and casino. Sure you have been helped players to get justice/winnings.

I understand what you have been saying. The thing is that based on what the casino provided, we cannot back up your position. No one says that you specifically created multiple accounts, yet the casinos had enough data to apply the rules. However, in those cases we are not allowed to share the details with players; it has always been the most problrmatic point and I get that too.

I really empathize with you on this.

Well, the casino is licensed under AOFA; this regulator recently released a list of companies they consider ADR services for players. That means you are welcome to present the case to them. Let me share a link with a guide focusing on lodging a complaint with AOFA 👈

The actual list is here 👈

You didnt get any evidence. If there were you or casino show it to me.

Thats it Radka.

The auditor was given the evidence, but we can only share it if the casino allows us. That's the matter. It could be different for companies on AOFA lists; that's why I share that with you—to provide further options.

Lol. So no evidence. Other players: avoid this casino!

Well, I understand you have your opinion. Since you, instead of considering openly sharing facts and possible ways forward, aim to interpret them in very different manners, I see little space for further talks.

Well I didn get any help, any evidence. Just waste my and your time. Askgamblers were better. They gave up because of kyc problem. Only help would be authority of license. Anjouan is weak. I knew this forehand.

Your portal and forum is good but i have to say that you investigators are little bit too much casinos side. Many casinos here have too much points even there are several problems, etc. We both know reason behind this.

This was my last comment here overall. Good continuation.

Once more, I understand you have your experiences, opinions, and aspects to compare. Thank you for your honesty and stay well.