The payout was completed, but the money hasn't arrived.

Hello, perhaps you have an answer for me. I have a problem: I received the email confirming the payout was completed, but the money isn't in my account. The money was always there immediately before.

I received the email on November 4th.

May I ask what payment method you have used, please?

Sometimes it may take a few days before the money arrives, actually. But if it takes way too long, it is always good to check with your bank and the support of the casino, of course.

What information is shown in your casino account?

Bank transfer

Otherwise, the money was immediately in the account when the email arrived confirming successful payout.

The casino account shows the withdrawal as completed.

Which providers?

Cleobetra

I believe that if you see no change and the money still hasn't arrived, you should file a complaint so our team can try to intervene.

What do you say?

Which casino is it, please?

Cleobetra Casino is one such casino, and there are already many open complaints on this topic, with exactly the same problem, affecting various casinos within the Rapidi Group.

Yeah. I can see that the safety index of this casino is not very good, unfortunately.

So, will you try the complaint, or is it not worth it in your eyes?

Sooner or later it will come down to this, because I don't know how else to solve it.

Just inform us about any updates, please.

The money has been returned to the player's account.

So, what does that mean now? How will you continue?

I gambled away everything

I'm sorry you lost it all then.

It's nothing