The money has not arrived.

I made several deposits, which always went through (€1,360). Finally, I transferred one last €1,000 to slimking5.com. The money was withdrawn from my bank account but not credited to my player account. I spoke with support, and they said it might take a while. Then I explained that I was in a very bad way and wanted my money back! They then blocked my account, and now my €1,000 is simply gone. I'm devastated 😩 Is there anything I can do? I would appreciate any helpful answers.

Support says:

To be completely transparent with you: I've reviewed your account history and can see that previous statements were made that triggered our Responsible Gaming procedures. Therefore, as a protective measure in accordance with our Terms and Conditions and Responsible Gaming Policy, your account has been frozen. 🔒

However, I cannot lift or circumvent these restrictions on my end. At this time, the account will remain restricted while the matter is addressed as part of the responsible gaming process.

Hello, I understand your concern. I see there are some active measures the casino applies to help players stay within control, and the truth is that depositing a significant sum within a short period of time can be one of them. Based on what you wrote, I assume the matter has not been closed, and the casino is going to inform you about the deposit involved, which may also provide more regarding the frozen account. Or do you have any statement indicating that the money involved will not be returned, please?

Hi, they didn't say for sure whether the money will be refunded! I hope I get my money back, otherwise I'm going to be ruined.

Hello, I am sorry to hear that. But, realistically, we need to look into the matter further. For example, when it comes to the forum, I'm not familiar with the full context, and, as I previously stated, if there are no direct indications that the casino will not return the problematic deposit, we need to wait for more information. Perhaps answering my question would be helpful.

You see, we offer a free complaint feature to players in similar situations, which is focused on gathering and comparing facts.

II recommend that we stay in touch to discuss what the casino actually does in the coming days. Meanwhile, you can read about these complaints:

https://casino.guru/guide/how-we-resolve-casino-complaints

What do you now think?

Okay, I'll do that, thanks.

Ok, thank you. I'll do my best to check on you Monday, while in the meantime you let me know if something new has arisen.

Okay, thank you, I'll do that when there's something new.

Update:

The account has been opened and the money is there. Thank you very much for your help.

Hey, I'm glad it's over; enjoy the money! Sometimes the account closure is really just part of the withdrawing check, but I understand that it's not something one can easily accept. 🙂

Fake Casino!!!!

This is not a game!!!!

I've been waiting for a payout for a month now, and without success!

Constantly only an AI bot in the chat and no luck!!! I had to verify my account 10 times and still haven't received any money.

Alright, just to make sure we’re talking about the same casino, could you please clarify which one you mean? Is it Slim King Casino, or a different one?

You mentioned that you’ve had to go through verification around ten times, which sounds like quite a lot. Does that mean your account is now fully verified, or is there still something missing or something the casino keeps asking you to provide again and again?

If you’ve already been waiting for your money for more than a month, whether the delay is related to KYC or simply because the withdrawal process is taking unusually long, I think submitting a complaint with us would be a reasonable next step. A delay of over a month is certainly not something I would consider normal.

Do you think that would be a suitable option for you?