The account has been locked

Hello and how can we possibly help you - what has happened?

Hello I won a small amount to authenticate my account I sent the document and after 2 days I could not log in

I would like to be able to withdraw from my prize and continue playing

I see, have you received any email or chat info that during the verification process your account will be blocked? It happens sometimes.

In which casino did you win, please? Is any support available to you now?

I didn't receive a lock notification! I played on the Vulkan Vegas side

There were no bonus games all played out

They can somehow help or connect with them

Hello, if the problem still continues and you need hep. Please submit a complaint here. Our Complaint Team will investigate. Will you do that?

Yes, I will

Hello you submitted 2 complaints, disputed amounts are the same just in a different currency. Is it ok, please? 🙂

Hello yes no I made 2 complaints because I checked in the currency ft the correct one

I was able to contact them at night because my profile was blocked because they thought I had logged in from Canada.

Oh, have you used any VPN app, maybe? And what have you learned from them?