Sultan Games is a SCAM! I waited three weeks for 50k, using shady schemes through individuals (Magomedov M.) and a debt of 1,000,000 tenge.

iID: 786682721 (VIP Bronze status)

Claim amount: 1,000,000 ₸ + 1,000,000 ₸ (compensation)

I want to warn all players about Sultan Games Casino. This is not a licensed establishment, but a company that uses illegal payment methods and deceives players.

The essence of the problem:

They have been holding my balance at 42,000 tenge for more than 3 weeks.

My personal account shows "Successful," but the money isn't being transferred to my card. My inquiries are met with fake checks for 100,000 rubles from an individual.

Manager Kristina sent a receipt for a transfer from a private individual—a certain Magomedov M. (screenshot attached). This is a direct violation of AML and the rules of any gambling license. An official casino CANNOT pay via transfers from individuals!

After three weeks of bullying, they only deigned to withdraw 50,000 tenge. Now, under pressure, they've swindled me another 100,000 tenge using the same dubious method.

I demand immediate withdrawal of the remaining balance and compensation in the amount of 1,000,000 ₸ for systematic fraud, the use of illegal money transfer schemes and 3 weeks of wasted time.

Until the full amount of 2,000,000 ₸ is paid, this complaint will remain here, as well as on Casino Guru, AskGamblers and will be passed on to the Curacao regulator.

I sent them the statement

I am attaching evidence (screenshots) below.

Hey, I read your whole situation and I understand why you feel upset. I would probably also want to get my money as soon as possible.

Based on everything you've described, I would raise a red flag. This casino is listed as new on our website, so I'm glad we have some information about it. 

I'm curious to see how your complaint develops and I believe it will turn out well. 

I'll keep my fingers crossed for you. 

Update: Casino continues to use illegal P2P schemes and fails to provide official payment.

I would like to update my complaint with new evidence of the casino's illegal activities.

Today, after 3 weeks of waiting, I received two transfers to my bank account (47,000 and 3,364 KZT). However, these were NOT official payments from Sultan Games. They came as P2P transfers from private individuals, which is a direct violation of international anti-money laundering (AML) rules and their license terms.

This proves several points:

1. The casino is unable to provide official ARN codes for any transactions.

2. They are using "shadow" payment methods to bypass regulations.

3. This follows their previous attempt to deceive me with a falsified bank receipt for 100,000 KZT from a person named "Magomedov M.", which I have already provided as evidence.

I have not accepted these private transfers as a full settlement. My total claim remains 2,000,000 KZT to cover my original winnings and compensation for the psychological stress and the fraud committed by the casino's support team.

I am attaching screenshots of today's private transfers as further proof of their "grey" operations. I ask Casino Guru to keep this case open until the casino pays the full amount officially.

Hmm, interesting further information, which is not entirely positive, as I see it. 

Is the money that was supposed to come to you from some individual supposed to be the only money you will receive, or was it just the first installment? 

It's probably a good move to file a complaint. I saw that it's under review, which means someone from our team has to read it and confirm it, and then it would be best to provide any new evidence you have to the person handling it. 

I'm very curious to see how it all turns out.

Hello Jaro,

Thank you for your attention to this case. To answer your question: No, these private transfers were never presented as 'tranches' or official parts of a payment plan. The casino simply went silent for 3 weeks, and only after I involved the CGA Regulator and started this public thread did these random P2P transfers from private individuals start appearing on my bank account.

I have already provided the evidence of a digitally forged bank receipt for 100,000 KZT that their support team sent me earlier to trick me. The fact that they are now using 'shadow' P2P payments instead of official corporate transfers confirms they are operating outside of legal financial regulations.

My complaint is now officially approved on Casino Guru, and I will continue to provide all new evidence of their fraudulent activities to your team and the regulators. I am not settling for these small unofficial payments; I demand full accountability for their forgery and scam attempts.

I want to highlight a critical issue for the attention of Casino Guru and the CGA Regulator.

The casino is deliberately using money laundering techniques by sending payments via private P2P transfers from random individuals (like 'Murad' and others) instead of official corporate bank accounts. This is a clear attempt to bypass tax laws and financial monitoring.

Even more serious: the casino support team provided me with a digitally forged bank document (a fake receipt for 100,000 KZT). In any jurisdiction, document forgery is a criminal offense.

By paying me a small portion (50,364 KZT) through 'shadow' channels today, they have admitted their debt. However, I refuse to settle for this. I demand a full investigation into their fraudulent practices and a total compensation of 2,000,000 KZT. If my demands are not met, I will escalate this case to the Financial Investigation Unit (FIU) and provide all evidence of their illegal P2P network.

Dear Jaro and Veronika,

I am attaching the official bank statements (Kaspi Bank) for the recent transfers.

You can clearly see that these payments were made by private individuals, not by the casino. Also, the amounts do not match the official withdrawal requests I made earlier. This is undeniable proof that the casino is using illegal P2P channels and is providing false information about their payment processes.

My total claim of 2,000,000 KZT remains active until full compensation is received through legal channels.

Thanks for providing further details. I understand what you are saying, it will be important to focus on the complaint and new findings. Since you have already written this to me, there is no need to do so again. Even if you add more information to the complaint, try to do so in a single post so that you don't overwhelm Veronika with the same information unnecessarily or spam her. 

In any case, thank you again for describing the situation in such detail, and I hope everything works out.🙂