ForumComplaints DiscussionStruggling to withdrawl

Struggling to withdrawl

5 months ago by Cavs
|
1111 views 3 replies |
|
Add post
5 months ago

I won some money on a casino site and they made it so hard for me to make a withdrawl. It's taken a week for them to accept all my documents, Now their telling me I have to wait another 10 day for them to verify them. I have a gut feeling I'm not going to see a cent. Is this normal for online casinos

Cavs
5 months ago

Could you be more specific, please, at which casino is this happening?🤔

We usually give casinos 14 full days to complete the payment, especially when it comes to the first withdrawal, and they need to go through the verification process as well.

I hope it won't take long, and you will be able to get your money. Keep us informed about the process, please. We'll be ready to step in if needed.

Romi
5 months ago

The site is called golden pokies. I had to send my documents at least 4 times as they kept saying they didn't receive them. So I won big and I've just got a bad feeling they will not pay. I followed all their rules

Cavs
5 months ago

Golden Pokies operates without an official license, as you can see. And I'm sorry to tell you that its safety index doesn't look very good either.🤷‍♀️

Anyway, if you feel that we could be of any help, please let us know. Our complaint team will surely look into this deeper.


Join the community

You must be logged in to add a post.

Sign up
flash-message-news
Don’t miss any news from the gambling industry
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news