Star111.com not paying my winnings

Hi, what are the reasons they're giving you?

5 or 6 days isn't too much to be honest. The support usually creates a ticket and forward it to another department. They it's waiting in a queue until it's checked by someone. I wouldn't be worried until they say you did something wrong according to them.

Getting the first winning usually takes longer than getting another winning. The issue might be the higher amount as you already mentioned. We don't even have this casino in our database so rising the complaint wouldn't be possible. I already asked my colleagues to take a look at their website and add the new review.

Daniel,

I got a call from the marketing head and agreed to settle the winnings.

cheers and thanks.

can I please ask you to delete the complaint that I have registered and also delete any post that I have made for the website.

I'm glad to hear this 🙂 Regarding the complaint - you can write it directly in your complaint that you wish to close it, because it's been settled with the casino or you can send the request to reputation@casino.guru

Hi vishal plz send me your contact number

Hello, this forum does not support private messages - just a kind note 🙂

Sir I complained to you about star111.live website and told you that I used my friend's money, Sir how can I use my friend's money, when the account is my login, and if I transferred money from his account, then Sir just by depositing the money my money was not received, account blocked, less deleted, what details, Pujya Pujya when the money was deposited in my friend's account my UPI was not working, I could see the proof that they are doing wrong to get my money back, what did they do with me, they did not check my account in 20 months, I resolved the complaint of all their casinos, then they just told me that this casino is such that it has cheated the customer, this company is wrong, it is a fraud, please get my money back from them.

Hello,

I understand that this must have been a very stressful situation, but I cannot explain how it occurred. I bet you have a much better understanding of the events than I do. The thing is that, based on the proofs provided, you tried to use your friend's ID to pass the verification, probably because you played with his funds too.

I'm sorry, but could you please explain how this occurred? From our perspective, I regret to inform you that the casino acted appropriately in this situation.

You said that yourself in the complaint, "dear Sir, I opened it from my friend's account" or "first I opened it from your friend's account and then I opened it from my friend's account." It's really hard to understand the context, but even without the proofs, it looks like you breached the rules; you just did not know it was against the rules, it seems.

sir Sir, I said that I transferred the money from my friend's UPI because my UPI meaning netbanking was not working, that too because my bank account was newly opened, I did not have an ATM card due to which UPI netbanking was not working, now tell me what is my mistake, I had deposited the money in my bank account from my bank, I should give him the money in cash, for just this much money he will not give me my 521000 rupees.

Thank you for the clarification.

I understand that you had technical limitations with your own banking access and therefore used your friend’s UPI to deposit funds. However, this is exactly where the issue lies.

From the casino's point of view, using someone else's payment method, even if it was "just" for deposit purposes, is a violation of their terms and conditions. It’s not only about who played, but also about who owns the account and the funds used. Gambling platforms have strict rules around identity and financial source verification, and breaking those, even unintentionally, can lead to a permanent block, as you now know.

You’ve explained your side clearly, and I do see you were trying to solve a practical issue. But unfortunately, rules are rules, and even if there was no bad intention, the breach still occurred. That’s why we had to close your complaint. Repeating the situation won’t change the fact that the violation happened and the casino acted based on that. I'm sorry.