STAKE CASINO LET ME DOWN – GAME BUG ON VIDEO, NO FIX, NO COMPENSATION

Situation:

I was playing a game Crazy Cards on Stake and encountered a serious problem:

1. The game clearly displayed a $1000 win (video proof available).

2. The actual payout was lower than what the game showed.

3. Stake’s response was that this was "only a visual part of the game" that "does not affect the result."

Why this is a problem:

1. Players expect to receive exactly what they see displayed on the screen.

2. If the visual part of the game is incorrect, that’s a game error, and the casino is responsible.

3. The game with this issue remains available to players without being fixed.

My request:

1. Fix the error in the game.

2. Compensate for the unpaid winnings that were displayed on screen.

Conclusion:

If a game shows one win amount but pays another, it misleads the player. This practice damages trust in the platform. My nickname: illya123. Email: ilopukhovich2003@gmail.com

I am attaching two videos of the problem, a screenshot of the problem, and a screenshot of the ‘support’ response.

Additionally (found when searching for videos): support deleted the chat where I raised this issue and deleted all the videos!!!

I quite don't understand the part with "this was only a visual part of the game," to tell you the truth. 🤷‍♀️

So, you were playing the game with real money, right? And then suddenly it showed you that you have won, but it was only to show, and you didn't win for real? What? 🤦‍♀️

I'm lost here, really.

Yes, I played for real money, and it showed me visually that I had won 1000x, i.e. $1000, but it only gave me $0.5.

I am adding the full response from support regarding this situation. By the way, it took them 16 days to provide this response xD

Response:

Hello!

Thank you for waiting.

After thoroughly investigating the reported issue, we have confirmed that the round ended without any violations and that you received the correct payout for this round.

Please note that the game mechanism in this game is intended solely for visual entertainment and does not affect the outcome of the game in any way.

Therefore, the result of this round is correct.

So, it turns out that all the visuals we see in slots may be wrong and deceive us? Excellent answer!)

Hello, I think I understand what the casino meant by "this was only a visual part of the game." In any case, I believe the most important part will be taken in the complaint, so let's watch the progress together. Shall we?

All players are welcome to follow: https://casino.guru/complaints/stake-casino-player-reports-misleading-game-outcome