Sportsbet.io confiscated my deposit without playing (3224 ADA)

I am user 87Nic on Sportsbet.io, a few months ago after losing some bets I decided to deposit 3224 ADA to play, I received the confirmation email that the deposit had been received, after 20 minutes they asked me for KYC without even having played, and I find myself with the surprise that I could not even bet or withdraw my deposit, I passed the KYC and they told me that I could not pass the KYC test so they will keep my deposit and there will be no further correspondence regarding it, I decided to file my complaint until now because after repeated emails, they have not contacted me, how is it possible that they keep money that has not even been played? I am not even a player who has won in your casino, but the opposite.

Hello.

I would say the casino somehow found your activities out of compliance with the current AML policy. I'm not saying they have made a wise decision; I'm just saying it looks like this kind of issue.

Would you say that your betting history was in any way unusual? Did you bet on sports with lower odds?

In any case, our colleagues will take a closer look at the problem. It's definitely a wise decision to file the complaint.