Snai blocks game accounts for no reason

Did any of you happen to be blocked by snai for article 14? it has been a couple of months since snai has been blocking gaming accounts for violation of article 14 that no one commits, in all this you cannot access the site and the emails do not respond or respond with extreme delay, the operators do not know anything and give answers random

ps: I sent a complaint thanks to your site let's see if I can solve it

Hi, I found their terms and conditions, but couldn't find the article 14. What does the article say?

Article 14 - Suspension of execution 1. The Dealer on his own initiative, or at the express request of AAMS or the judicial authority, may, at any time, by communicating the reason to the Customer, suspend the execution of the contract for no more than one hundred and eighty days consecutive - except for a longer term in the presence of investigations by the Judicial Authority - when this is necessary to ensure transparency, safety, the regular performance of the service and its management, as well as due to force majeure.

Hello there,

I'd say it's quite funny - in an ironic way - because the part " by communicating the reason to the Customer" means that this rule is only a possibility so the casino can protect itself in case of fraud(?) From my point of view, the reason for applying such a rule must be communicated to the customer. If I may guess your account has been closed for some security check, but I still think that you should be told more than that you violated Article 14.

Let's see what we'll find out.

the reason is this: Therefore, we confirm that technical checks are underway to ascertain whether you are using multiple gaming accounts

but i only have one game account which has been blocked by snai

The fact they want to check your account is acceptable, but waiting for 180 days is totally unacceptable. Have you got any pending withdrawal or positive balance on the casino account?

I have no pending withdrawal

I have 650 euros in my account balance

Plus according to your complaint, you did not take any bonus, so it's all real balance.

Is it possible that anybody from your family or household plays in the casino as well? 

Could anybody from your neighborhood share your internet connection?

Those are the most common questions when it comes to the multiple accounts rule. So I'm just asking.