HomeForumComplaints DiscussionSlot Planet does not pay customers

Slot Planet does not pay customers

5,735 views 4 replies |
3 years ago
|
Add post
3 years ago
ptus

Worst casino I've ever played online. Don't pay customers

Automatic translation:
leciofonseca
3 years ago

Hi, I could see, you have already submitted the complaint regarding your issue. Let's wait for casino answer now, but I would say that is always good to cooperate as much as possible with the casino. I understand that players are annoyed sometimes because the verification process is lengthy, but but such procedures are often unavoidable. I hope all will be solved soon.

Edited
leciofonseca
3 years ago

Hello,

I checked your complaint briefly and found that you have a problem with proof of address, right?

Any chance that you can provide an alternative document, other than a phone bill?

It is always wise to cooperate, mostly it's more time efficient. I can understand that you feel that all casinos must apply the same standards for KYC, actually, they don't. Among others, even the license can affect how "precise" the KYC would be.

I would reconsider this: "I have already sent my documents everything you asked for I will not send anything else"

Radka
3 years ago
ptus

I have no other proof. After that already proves my addresses. Only this casino that didn't accept everything to hold the value, and the customer plays and loses.


All this could have already been resolved


I await my deposit

Automatic translation:
leciofonseca
3 years ago

Well, I can't decide whether all this could have already been resolved, because the KYC must be passed in order to get the winnings. It makes me think that it would be best to wait for the complaint, the timer is almost at zero.

Furthermore, four days ago in the complaint, you wrote that you were waiting for the winnings to be paid, now it's "await my deposit"

What is it then, please?

Add post

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Sweet Boanza 2500_Push
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!

Follow us on social media – Daily posts, no deposit bonuses, new slots, and more