ShinyWilds Casino payout

Hello everyone, I have a question. Six days ago, I requested several withdrawals from the casino mentioned above. A total of €6400 across multiple withdrawals.

Has anyone had any experience with this casino or could help me out?

So far, the payouts are only on hold.

Six days can already feel uncomfortable when €6,400 is involved, although it is still within the 14-day period we generally allow casinos to process withdrawals.

Are these your first withdrawals from ShinyWilds, and has your account already been fully verified? It would also be useful to know whether the casino has approved the requests or whether they are simply still shown as pending, and what support told you when you asked about them.

I should mention that ShinyWilds currently has a very low Safety Index on our website and a rather concerning complaint history, so I would certainly keep a close eye on the situation. Please do not cancel the withdrawals or play with the money if it returns to your balance. If nothing changes by the end of the 14-day period or you are near that timeline, you can submit a complaint through our Complaint Resolution Center.

Hello and thank you very much for the answer.

Yes, my profile is already fully verified and the withdrawals are just pending. Unfortunately, this is the first withdrawal I've made there.

I've contacted support extensively, but all I've received are pre-written AI messages. Now I'm worried I'll never get my money back, even though I've already deposited €3500 and it's all gone. I don't know what to do anymore.

What would a complaint achieve, and how does the process work?

Hello, it's understandable that you feel worried. As much as I could conclude there is not much direct information explaining the delay, in such a situation prewritten AI messages are not helpful at all. Since the complaint won't be active sooner than those 14 days pass, I suggest staying in touch to see whether or how the human worker will respond to you. Later we can conclude what we know and discuss the complaint more closely. There's still a fair chance the casino will get to you.

There are warnings posts on here about HNA Gaming, Shinywilds and Vibebet. For the exact reason above. Som1 has done court action against them. Casinoguru complaint process is mostly useless. They aren't an ADR and casinos just ignore them mostly, especially rogue ones.

What can be done about it?

Best regards

Garrit Würfel

Hello, thank you for the update. I get that from your perspective the complaints might be useless. On the other hand, the Quaraco license provides no real ADR, so I would consider it free for everyone, helping the community at least to see how things have been developing. Well:

Thanks for highlighting that! Better not to play there but if you are in trouble, better to complain on as many pages as one can; that's what I think. How did the court action end? Any ruling yet? Please share more if you can; I appreciate your help in this.