RubySlots is the worst.

So, at this point I have no reason to believe this pretend casino will ever be legit. It's the nightmare they are for anyone that plays there. I have just under $400 in winnings that Ruby Slots is playing the stalling game on withdraw. Get this, this cheap, unlicensed bunch of thieves has prevented me from playing at all by setting every game to load...but not open. For 8 days straight now, I can log in select a game and it stalls 100% Can't get any response to email. It's at that point where they want the traditional $10 Bitcoin deposit from me which they will gladly take, leaving me unable to cash out for some ridiculous reason. Laughing all the way to their bank.

Hi, I'm sorry to hear about the hassle. Isn't it possible it's just a technical issue? Please, try to use another internet browser and additionally, try another device. If it still gets stuck, then I believe they really blocked the games for you, but it's hard to guess for now.

Indeed this casino is scammers. They gave me an offer of 350 spins. I completed the turnover and in the end I won $27.33. In order to make a withdrawal, they asked me for identification to deposit €10 in cryptocurrency and then they wrote to me that without any turnover obligation I can withdraw through waller crypto. It's been 20 days and I haven't seen any money in my account.

Hi, it would annoy even me to have to wait that long after meeting all the bonus conditions. Does the casino not communicate with you at all or does it just give you the same answer?

Either way, in your case I would file a complaint and our team will try to help you.

What do you think, will you go for it, if so here is a link where you can open a complaint.

I'll keep my fingers crossed that you get your money.

The only answer he gives is: "We will answer your message within 72 hours, due to workload", without then answering at all

So that's a little of what they told you, so I would definitely go with what I recommended and I've added a link to the complaint where you can open it. Our team will try to help you and see if we can find out more.

Do you think you'll go for it?

This is the scammers answer

"We apologize for any inconvenience caused.

As I mentioned, The Welcome Free Chip is subject to country restrictions and unfortunately you are playing from a region where you cannot redeem a withdrawal with this offer. However, you can deposit real money into your account to play and withdraw"

They accept deposits, but the money I won and the €10 I deposited won't be given....

So, are you about to submit the complaint then? Seems like you overlooked the last Jaro's post. Think about the option, please.

Rubyslots.com im having the worst time ever with withdrawal from this sick company they have given me a runaround for over a week constantly pushing for all my bank info they took my money through E-transfer they should be able to give my money back same way it is the worst site ive ever dealt with ive literally spent hours on the phone trying with them just flipping around with there stall tactics im asuming hoping i will give up i was told you could possibly help

Hello, that must be hard.

Did I understand correctly that you have been struggling with verifying your payment method or the banking account so you are not yet allowed to withdraw?

Why does banking info seem to be the issue, do you know? Once we identify the problem, we can try to resolve it, I'd say.

After runaround after runaround and hoop after hoop they i guess have accepted that they owe me $481.81US but they now want me to use wire transfer which takes for ever and costs me money

When they have E-transfer for deposit so how the hell can they not be able to pay my money to me in that fashion like what reputable casino cant do etransfer its 2025 and it is definitely not safe giving bank info and etransfer only needs RBC and my email t-roy24@mail.com so much easier its not right if you could help that would be amazing even though its not much especially at this time of year

Well, fair question.

Perhaps it is because of the availability of payment providers in your country. This casino, if I'm not mistaken, is an offshore company without a local license.

In any case, under such circumstances, I'd take whatever option is available and be done with that.

Unfortunately, we have no control over the casino's payment options. 🙁

User name od5xbyjp9v

Amount: $2,200 CAD

Issue Summary: Fully verified account Wire withdrawal requested Feb 3 ], Wire transfer denied completely ignored since. Repeated same verification demands despite completion; now claim CoinDraw-only due to bonus play after request—no policy proof, no responses to emails/chats.My Demand: Immediate wire payout of full $2,200 CAD.Evidence: Will attach screenshots of verification completion, withdrawal request screen, account history, and all supporting documents

How is only one withdrawal method available when they can take deposits by several methods

This so frustrating I really need this money my daughter had a stroke 2 weeks before Christmas and I have her 2 kids it's been a really hard I don't need this on top of everything else

Let me start with a kind reminder here that online gambling is supposed to be taken only as a hobby and not as a source of income.

Please, if you find yourself in such a difficult situation, avoid playing as much as possible for the sake of yourself and your family as well.

I hope our complaints team can help with your case, of course.

Please reply to the thread as soon as possible with some additional information that is needed now.

I requested wire transfer in Feb

Michelle identification has been verified

My withdrawal request has not been approved

Request keeps being canceled they said wire transfer option not available only crypto i don’t use crypto

Let me start with a kind reminder here that online gambling is supposed to be taken only as a hobby and not as a source of income.

What's this supposed to mean

Are you judging me?

requested wire transfer in Feb

Michelle identification has been verified

My withdrawal request has not been approved

Request keeps being canceled they said wire transfer option not available only crypto i don’t use crypto

Romi I find your remark stigmatized

And unecessary I came to your forum for help

I hadn't made a deposit since December 1 I ve had that money sitting there since because my ID was expired and had to wait for new Documents

So careful you don't fall off your horse.

I didn't request any reminders

Ty

I'm surely not judging you, or anything. It is just very important for everyone to remember it, so we don't harm ourselves.

Please reply to your complaint whenever possible, so we can move forward and hopefully help you with this issue.

0 00:34:06] [George Andrews] Hi Michelle! Welcome and thank you for contacting Casino Support Center. You are chatting with George Andrews from our Live Chat support.

[2026-03-20 00:34:31] [od5xbyjp9v] k

[2026-03-20 00:35:05] [od5xbyjp9v] ??????

[2026-03-20 00:36:03] [od5xbyjp9v] whats going on with my withdrawal 6 weeks and waiting

[2026-03-20 00:36:21] [George Andrews] Allow me a couple of minutes to review your account

[2026-03-20 00:36:46] [od5xbyjp9v] and my other question

[2026-03-20 00:38:03] [od5xbyjp9v] gorge this is beyond begging

[2026-03-20 00:39:57] [od5xbyjp9v] 😗

[2026-03-20 00:40:30] [George Andrews] Thanks for waiting Michelle. We're sorry, but we are unable to pay your winnings via Bitcoin on this occasion. For future reference, to be eligible to make a Bitcoin withdrawal, you will need to start depositing with cryptocurrency. The reason for this is that Bitcoin withdrawals are exclusively for cryptocurrency depositors and once you start depositing with crypto then you too will become eligible for Bitcoin and also Coindraw withdrawals.

The only way to send these winnings to you is via Bank Wire, and I can send you an email with the instructions on what to do

[2026-03-20 00:41:05] [od5xbyjp9v] you told me to o this this morning

[2026-03-20 00:41:36] [od5xbyjp9v] ive tried every other method to be told the same thing

[2026-03-20 00:41:57] [od5xbyjp9v] so what how do i with draw?????

[2026-03-20 00:42:44] [od5xbyjp9v] bbtc not available wire not available coindraw not available

[2026-03-20 00:43:10] [od5xbyjp9v] SO HOW DOES THISWORK???

Chat ID: 11707316

Your complaint is here:

https://casino.guru/complaints/ruby-slots-casino-player-s-withdrawal-has-been-delayed-39

Soon, it will get rejected if you don't reply. It is completely useless to post on the forum, to tell you the truth, in your case.