Rocky Spin casino

As I completed the verification of both my card and my bank account, I was asked to provide verification through my driving license. I submitted the attached photo file of my driving license, and then I was asked to take live photos at that moment. The area where I took the photos had low lighting, so the photo quality was not very good. As a result, my account was immediately closed, even though my winnings amount to around one thousand euros. They closed my account claiming that the verification was fraudulent.

Does anyone have any experience with this particular casino?

95rockyspin20.com

That's really a weird reason to close your account and withhold the winnings, to tell you the truth.

Have they really stated this as a reason?

If you need some help, perhaps you should file a complaint.

What do you say?

We will take a look at it, for sure.

Hello,

I would like to submit a complaint against an online casino; however, I cannot find this casino listed on your website. Could you please advise me on how I can proceed with my complaint, or if there is an alternative way to report this casino through your platform?

Thank you in advance for your assistance.

Hello,

No problem.

Go for the option "the casino is not in the list," please.

Can you find it? Should be there. I'll be here waiting for the update, ok?

Thank you for your assistance. I have submitted my complaint and I am now waiting for a response.

Happy to help. It usually takes 24 hours for the complaint to be reviewed, so if you don't mind, I suggest taking a break from this unpleasant matter. Try setting the stress off for a while. 🙏

is fake ?

It surely is fake.

Please be careful with such emails. We surely never ask for any money from our users.

Also, please inform your complaint resolver about this, if you haven't done so yet.

We always communicate from our email addresses, (name)@casino.guru and no others.

Please also review my email with some suggestions I have for you.

I won 13000 CZK in the Rocky Spin casino. They checked my cards and wanted bank statements, which I sent for the second time and they make excuses that it cannot be checked. I don't like their behavior, am I entitled to my money, or not??

Hi, why don't they like your bank statements, did they tell you anything more about the situation? Sometimes it can be the format or how long the statements should be, or that it has to contain everything they need.

How long has it been since you verified yourself?

Please let me know.

It is a fake casino, be careful.

Romi referred to the email you received saying that it is a fake not a casino.

You need to be careful about this and take into account what she wrote in her post.

I referred to Beruska72 who won but is facing the same problem.

Yes, I know, but we don't label casinos as scams. There are quite a few of them on the internet today, and this one is not one of them. At least not yet.

I understand that the verification issue is not pleasant, and we'll see what happens with the help of our team.