Hello, do you need help with your ongoing complaint or have any suggestions? We're here for you.
Everytime casinoguru have to reply to my complaint they miss deadline and respond days or even week after (like now).
whole complaint has taken over one month.
There is no warning that this casino has judgement against them for stealing player money. I see the rep from casino deliberately ignores this.
Hello, I'm sorry to say that there are currently over 1700 open cases and fewer than 20 mediators available to handle them. I understand its inconvenient but they do what they can.
I appreciate your warning and hope for a fair resolution.
Thank you for bringing this to the community’s attention. We always welcome the opportunity to address concerns openly.
However, after a careful review by our legal department, we can confirm that the court judgement referenced in this post is not authentic. No such judgement against RocketPlay Casino or its partners exists in any official legal registry.
We remain committed to transparency and responsible communication with our players. We will continue to engage openly with our community and address any concerns based on verified and factual information.
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