Rip-off and non-compliance with the promotions

Hello everyone,

I have a problem with CoinCasino and hope to find support or similar experiences here.

On August 30, 2025, I placed a bet on the SV Werder Bremen vs. Bayer Leverkusen match and activated the "Early Cashout" promotion. Nevertheless, my bet was considered a loss.

In my communication with support, I was informed that this promotion wasn't available for the game in question. However, I clearly saw and used the "Early Withdrawal" promotion for this game. Furthermore, this feature is offered for all other games. This raises the question of why the promotion wasn't available for this particular game.

I have already tried to contact CoinCasino directly, but have not received a satisfactory response so far.

Have any of you had similar experiences or have any tips on how I should proceed?

This is a complete rip-off, and they know it perfectly well. I've already written to the regulatory authority and hope for a quick response.

Thank you in advance for your help and support.

Best regards.

*ADDITIONAL INFORMATION*: After I sent an email to the casino, my account was closed. They're brutal and rude! Stay away from this provider.

It really is unfortunate, but we won't be able to help you out, as we don't deal with sports betting issues.

Please try one of these sites, and hopefully you will be successful:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Let us know how you go.