Requirements for account verification (Nomini Casino)

Surely many here will have asked for a selfie with the document to verify their account.

But did a casino ask you for a selfie by stopping a cell phone showing the casino site? Or with a computer in the background?

I'm sure no casino ever asked for this. It's insane!

Well, I tell you that NOMINI CASINO asks this to verify the account.

If you don't have a computer, or you don't have 2 cell phones, then you won't be able to verify the account.

I show them the photo of what they ask for.

Wow! That's strange. I know about requirements to take a photo with the current newspapers. It may sound stupid, but Nomini probably know what they're doing. Maybe they have issues with bonus abusers who buy selfies from random people and register new accounts to their names. Who knows... There are plenty of casinos out there so if you don't like the way they behave towards you, you can just take you first withdrawal and go away.

It is exactly what I plan to do!

Also, they gave me signals that it is not reliable at all:

* I contacted the chat to know the status of my withdrawal, and they told me that they received my documents and they only needed the selfie. I had never sent my documents. ALERT 1.

* I made a deposit to withdraw my bonus. They declined my withdrawal because I did not meet the deposit wagering requirements. In the chat they told me that it was not necessary to bet the deposit. That I only had to deposit a minimum amount and with that I could withdraw my winnings (as normally happens with all casinos).

Luckily I saved the chat conversation where they told me I didn't need to bet my deposit. ALERT 2

I am hoping you will honor your word and give me my funds!

Did you show them the saved conversation and what did they say when they saw it?

That they made a "mistake" by telling me that it was not necessary to stake my deposit.

I already filed my complaint here, because they refuse to pay me.

It seems totally unfair and above all it seems serious to me that they do not honor the information they provide to customers in the chat.

First of all, I don't think they can force you to play with your money in order to withdraw your winnings, secondly, even if they did a mistake, they should be responsible for their mistakes.

Completely agree with you!

They must own their mistakes!

But they are ignorant, they do not answer my emails, and they already told me that they are not going to give me my money and less my earnings!

What impotence and rage!

And the last of this novel ...

They ask me for "another deposit with another means of payment"

I spoke immediately in the chat and was told that it was not necessary for me to make another deposit.

Can you imagine how bad this casino is please!

It has to be a joke!

When casinos ask for a lot of things to register I don't do, it can be a little difficult to make some registration requests

There are many casinos that operate that way, they are unreliable, I suggest to be warning of these bad practices

Completely agree with you..

If anyone here was able to withdraw money from Nomini please tell them how they did it!

For me, they just want to steal money!

I've heard they already paid you the money?

https://casino.guru/nomini-casino-player-is-struggling-to-withdraw-her#34389

Yes !!!! After insisting so many times!

It was really a headache!

They told me so many different things ... I thought: who do I believe ?! The chat? To the mail?

It is urgent that the rating of this casino be reviewed.

A casino that handles the information they provide to customers this informally cannot be rated that high!

But I finally collected my 36 euros!

Now I will just cancel my account at this casino!

I understand that you had a very bad experience with them. I talked to various people and the truth is that we can't just decrease the rating based on this.

You got your money at the end of the day. Yes, it was a terrible experience, but when I looked into our system, there's only 1 justified complaint against the casino in the entire history. Of course, if there were multiple people claiming that they received very different information from the customer support, then we would need to change the rating due to terrible customer support.

It currently looks like you just had really bad luck, but most of people are satisfied there. If they weren't satisfied, the complaints would reflect it.

Ok ... I accept your explanation (much to my regret) haha

I hope I don't have a similar experience another time.

Good Morning,

I can't quite make out of the letter!

Kind regards

Otto Gasche

You can choose to translate to your language!