Jesbe95yesterday
Hi, the casino has requested that the complaint be reopened and I'm surprised that it hasn't been reopened. How long does it usually take for a complaint like this to be reopened? The casino requested it to be reopened on Monday last week.
Hello, it depends on the mediator's capacities and when and how the casino reaches the mediator. I'm sorry; I have no details available, but the mediator will consider that request.
Oh, okay. I was just wondering, since I haven't heard anything about the matter, even though the complaint has shown this message for over a week: "A request to reopen the complaint has been sent. We will check the situation and inform you of the outcome of the process."
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