Reopening a casino complaint

Hi, the casino has requested that the complaint be reopened and I'm surprised that it hasn't been reopened. How long does it usually take for a complaint like this to be reopened? The casino requested it to be reopened on Monday last week.

Hello, it depends on the mediator's capacities and when and how the casino reaches the mediator. I'm sorry; I have no details available, but the mediator will consider that request.

Oh, okay. I was just wondering, since I haven't heard anything about the matter, even though the complaint has shown this message for over a week: "A request to reopen the complaint has been sent. We will check the situation and inform you of the outcome of the process."

Oh, I see now. I guess the mediator did not have enough time to get through it. That's, in my opinion, the most likely scenario. I'm glad he responded yesterday and that the matter is open again. Hopes are up for a positive ending!

I just read through your entire complaint, what a wild chain of events - best of luck!

I also am developing some frustrations with the engagement level here regarding my own complaint.

Yes, it is and has been a really tough thing, let's see if we can finally find an agreement now that the casino has asked to reopen the complaint. Oh, I didn't get your complaint opened so I don't see how it's progressing?