Refund from rooli1 Casino due to violation of gambling addiction regulations

Good evening ,

I have currently filed a complaint against Rooli.

Unfortunately, many players have developed a sense of dissatisfaction and exploitation; I would like to talk to you about it.

You’re welcome to share your experience here. What happened with Rooli that led you to request a refund?

From the thread title, it sounds like your concern involves self-exclusion. When did you ask the casino to close your account, and did you explicitly tell them you were struggling with gambling addiction? Were you still able to deposit and play after that request, and is the account closed now?

Since you’ve already submitted a complaint, our complaints team will ask for any details they need when reviewing it. Here on the forum, you can also explain what happened and how the casino responded, so other players can understand your experience. Please keep personal information out of anything you share publicly.🙂

On July 14, 2026, I sent an email requesting that my account be deleted due to gambling addiction. My manager subsequently confirmed that he had received my email and would review it later.

He said he would respect my decision, but I should first try it with the bonus he had credited to me.

This went on until October 5, 2026, when my account was finally blocked via chat after weekly inquiries.

Since July 14, 2026, I have lost over €33,000 which I am claiming back due to disregard for the player protection law.