Rabona doesn't pay! Stall tactics and AI support. (page 2)

Hello, that must be very inconvenient. What did the casino tell you anyway?

It is intriguing that this casino carries out withdrawals only on weekends; I find that very surprising. Did someone from the casino specifically share this with you?

Hello everyone, I want to express my dissatisfaction with Rabona because they've been delaying my verification process for six months now, preventing me from making withdrawals. I sent all the documents they requested, and after that, they simply stopped responding.

Finally, every time I sent an email trying to get information, they told me my request was still under review and marked as urgent. I've been waiting for over three months for an email from them with an update, and they never tell me anything new, only to be patient. Clearly, they don't want to solve my problem and just want to keep my money.

Don't bet with that bookmaker because if you win they'll do everything they can to avoid paying you.

Hello, I truly hope our colleagues will be able to help you. Speaking of which, you used the term "bookmark." To prevent possible complications, have you mainly been involved in casino games? In case the casino has somehow explained what has been delaying the process so heavily. It has indeed been ongoing for a very long time, and it's understandable to be upset.

Good day Radka, I've only used the account for sports betting. I haven't received any explanation as to why this process has taken so long. I'm very frustrated by this situation and I'm asking if you could help me by contacting a member of Casino Guru to investigate this case and find a solution.

Oh, I'm afraid we won't be able to help you in this case, since we're not involved in sports betting. We don't have the experts or the necessary insight to handle these situations. 

But I can try to give you some advice and at least provide these links, where they might be able to help you. I truly believe they will.

You can find them here: 

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.sportsbookreview.com/sportsbook-complaint/

https://www.askgamblers.com/submit-complaint

I hope your situation gets resolved. 

Im in a similar situation myself. I have played on Rabona german website for 1-2 years and never had an issue with withdrawls until now.

Its been 8 days now for a 800 eur payout. I have "talked" to the generic AI support they have where they pretend to be "olivia" and "peter" but they only says generic bullshit things like "its on its way" etc. Regardless of what I say, they say the same thing.

Last thing I did was to give them 48 hours to solve it. They said they will...

Have you tried to contact the casino by email, as well, to get some explanation?

Perhaps it is related to a high amount of withdrawals during this period?

I'm just guessing, you know.

If you don't get your money after Easter, please let us know, and we will try to intervene. Deal?

Not by email, only livechat.

But If I dont have my money until tomorrow at lunch time, I will email them saying the time is up.

And yes, I will let you know after easter.

Great.

We'll wait for your update.

Just know that live chat usually doesn't know much regarding withdrawals, as it is up to the financial team.

Funny enough, I just got half of the sum. No idea of why half though....

Took from 23rd to 2 april. Glad it came at all. Lets wait for the other half 🙂

Is there a withdrawal limit applied, perhaps?

I hope it'll come soon, for sure. 🤞

Hello Kekowitz,

I have a question about Rabona. I'm in a sports betting group, and several of us have played at Rabona and withdrawn our winnings without any problems.

They also reported that they received mail from the public prosecutor's office, and there was a court hearing due to illegal gambling, and they had to pay hefty fines and taxes, one of them over €40,000.

So my question is, has it been the same for you, or have you had any similar experiences?