Rabona Casino Withdrawal

Hi I wanted to say

that I requested two withdrawals on Rambona

one on 07/21

the other on 07/23

Today is 30

They still tell me that there are delays in payments

and every day support reports my payment to get priority!

Can anyone tell me what to do?

to get my money?

Dear Valentino,

As promised, I'm sending you this message to let you know we've received a response.

Your withdrawal has been verified. We apologize for the delay in processing. We want to reassure you that there is nothing to worry about: your withdrawal is secure and currently being processed. We kindly ask for your patience while your withdrawal is processed and apologize for any inconvenience. Once the process is complete, the status of your withdrawal will be updated in your balance history.

Hi, although I see you have been waiting for over a week I would try to be patient. I know it's probably not what you want to hear, but in cases like this, if the casino has a delay, there's nothing more you can do. 

We give casinos 14 days to send you the money and if they don't you can come back and we will try to help you. 

Anyway, when your withdrawal is processed, are you withdrawing here for the first time? Didn't you have to verify or are you already verified?

Hello, thanks for your cooperation.

However, I made several withdrawals in the previous months and everything was always in order and on time.

I'm waiting for 14 days as you indicated

I was never asked for verification

Thank you

Thank you for your reply. 

Then I find it a bit strange when you had successful withdrawals here before, but let's try to endure and maybe this delay will be over in a while and you will get the money. 

If not, we will be here to assist you.🙂

Good morning

This morning I was told this

Actually, if I have to say what I think about it, this is the first time I've heard that support can do something like this. 

So I don't know whether to believe it or not, but you'll have to wait either way. So at least we'd find out if it's true or not. 

So if they could put you on the top of the list, did you ask when in that case a withdrawal might come?

Hi, I have a problem. I want to withdraw money from Rabona Casino, but it says, "For withdrawals, the full amount of each deposit must be wagered." Because of this, I can't transfer the money to any payment method. I contacted the help center, and they told me, "You can now withdraw money," but it won't let me. I don't know what to do, and I'm getting frustrated. I just want my money back.

So, do I understand it correctly that everything you have deposited there so far was supposed to be wagered?

Did the casino actually tell you that, or was it only your last deposit that was supposed to meet the wagering requirement? The second option would make more sense to me than requiring all of your deposits to be wagered.

Also, if the casino told you that you could withdraw your money, and you informed them about the issue and tried to clarify it with them, but the withdrawal still does not work, then this is definitely not a situation I would want to be in.

Could you please tell me how long this whole situation has been going on?

I don't know what to do. Do I have to bet all the money I've deposited on the site so that it lets me withdraw it?

Based on the screenshots you sent me, I can see in the first one that it says the deposit must be wagered in full.

You should either check the terms and conditions or contact the casino through live chat to ask exactly what the wagering requirement for the deposit is. Specifically, ask whether the wagering applies to all of your deposits or only to the most recent one.

At the moment, I can see that they want you to wager your deposit, but as I mentioned, I would normally expect this to apply only to your latest deposit. I do not know whether they require you to wager multiple deposits or not. They need to clarify that first, and then we can look at whether their request is reasonable.

Until you have that clarification, I would not do anything yet.

As for the second screenshot, I honestly did not learn anything relevant from it. The casino recommended a certain procedure for you to follow, but I have no idea what that procedure is supposed to achieve. Is it related to your withdrawal or to something else entirely?

You will need to explain the situation in a bit more detail, because without your explanation, I cannot tell what the casino is actually referring to.