profit taking problem.

good evening, I would like to express my concerns about BANCONBET. I have managed to win a significant amount. some withdrawals of 500 euros came in a total of 3500 euros and then 11 days have passed and 3 withdrawals of 500 euros have disappeared from the payment table. they have no physical money I went to the bank 5 days in a row, I get answers that the financial department is being informed and while they say in the updates that the withdrawals took up to 3 working days, we have reached 8 working days and 11 days in total. they don't give any amounts above 5 zeros. I have a significant amount in there. I don't know how to manage it?

Screw complaints here at casino guru they usually help.

That's kind of you. If only our devoted specialists could help everyone.

Good day to you!

I truly hope it's not a matter of cash, as you suggested. That would be truly bad! Let's try to see if there is a way to reason with the casino. You are more than welcome to lodge a complaint; all you need to do is follow the green link here and then fill out the necessary information. Provide all you can to describe the matter in the best way possible to make the first steps quicker.

Complaint Team will get in touch with you as soon as they are ready.

Does it sound like a good plan to you?

I don't know if I should make a complaint or not. I would like you to tell me how experienced you are. 2 weeks have passed and 3 withdrawals have disappeared and the money is nowhere. The answer is that the problem is technical and not to worry. It gives me an indication that I have reached the limit of 7000 in withdrawals and I haven't reached it yet. They sent me an email to make an agreement that if I make a turnover of 380000 euros they would give me 5000. I did it and I'm still waiting for the classic answer, the home department has been informed. They also called me today and they said they would transfer it to me immediately and after 9 hours no money has left my account in the casino or anything.. and no answer anywhere. I think it is one of the worst sites and I would like to share it so that they don't click on it and others.

I have read your situation and I would say that a complaint would probably be the most sensible thing to do in this case. Unless, of course, your agreement is such that you can't present it anywhere. Radka is also an admin on the forum and is not on the compalint team, so that's why it was recommended to you, because our experts would look into it and would certainly be able to give you better information. Especially when the casino keeps telling you the money is coming and nothing happens. 

Don't you want to think about it?