problems with withdrawals

Good morning I recently received a promotion from the SYNDICATE casino where they tripled the value of my first deposit, I deposited 100 dollars and with the offered bonus I got 300 dollars in total. later I realized that this bonus can be withdrawn I had to bet 40 times its value, that is to say, reach 8000 dollars in bets, well that if and I reached that value leaving a balance to withdraw of 3000 dollars that are available for withdrawal, However, to make the withdrawal they asked me to send documents that prove my identity, my address and my electronic wallet, I have done that and every time it goes through the validation they ask me for a new document.

Right now they are asking me for a selfie with my ID and another with my utility bill, what else will they ask me tomorrow?

is there an entity that regulates these casinos or where I can file a claim. The funny thing is that to make a deposit they do not ask for anything ... please I would like to read your comments and suggestions, thank you.

Hi I know it can be frustrating to not be able to get your 💰💰but before you think about complaining to who licences them I would continue to give them what they ask for. Some casinos are very fussy and want loads of verification documents.It’s when they stop communication with you is when the problems start. I see they are an Australian casino based in Curaçao they seem above board so it’s worth persevering imop. Good luck nice win and you beat the wagering 👍🏼😀

Bro we don't have alternative option we need send what they ask but my dought is after submitting the all documents then they will rise new question.

Because your claimed bonus and winning through the bonus there is maximum bet conditions.

They put their own terms and conditions with the favour of them.

Lets see how they respond.

I am also deposited INR 30K and I got bonus INR 26K with that 56k I win INR12,00,000/- suddenly the casino cancelled all my winning s and they said reason I am placed low risk bet.

I am placed on red and even no bets they considered those as a low risk bets..

Honestly, what you're describing here is quite a standard process. I wouldn't say that they require the selfie with ID from everyone, but it's not that rare occasion. Your main goal should be to get your winnings and then you can decide whether you want to continue playing in the casino or not.

I honestly hope that you didn't breach any terms and conditions related to the bonus you played with. I'm also wondering if there's any maximum withdrawal applied to the bonus. I'd be quite surprised if you could withdraw 3000 in total when you played with a bonus. That sounds like quite a lot.