HomeForumComplaints DiscussionProblems with payment of winnings.

Problems with payment of winnings.

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1 year ago
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1 year ago
fius

I think when you read complaints here on the forum about not paying out winnings, are there really not many reliable casinos? As we know, deposits always work, but when you win, potential problems with withdrawals begin. Why aren't casinos interested in your identity when you deposit? I argue that many casinos are so short of money that they simply can't pay out big winnings or even smaller ones right away. People's gambling problems are being brutally exploited. Withdrawals lie in "audit" for days so that people would play away their winnings.

Casino guru should remove recommendations as soon as these abuses are discovered. I believe that if deposits are successful then there is no reason to deny and delay withdrawals. Everything else is lies and dishonesty from the casinos.

Automatic translation:
Kake70
1 year ago

Unfortunately, we have many complaints coming in daily, and of course most of them are related to withdrawals.

Just to be fair, though, it is always the casinos fault. Many times it is on the players site, or even the payment providers site and the game providers as well.

The reason most of the casinos don't verify their players when depositing is that it would be time-consuming. Imagine how many players come in just to try some games and never come back. The casino is not able to do the KYC of all these people.

Does it make some sense to you?🤔

We try to always include warnings in every casino review if some casino is not paying their players, and whenever a complaint that is submitted for each casino goes unresolved, it shows on the safety index, which decreases every time.

Is there anything we could help you with regarding a withdrawal, perhaps?

1 year ago
fius

Well yeah. Everything is fine with me. For example, Betibet casino is recommended here. The daily withdrawal limit is €1000. I stopped playing there for that very reason. If you win, you won't see your money for a long time. But this winnings payment thing. How can you check some documents for many days? A decent casino pays out winnings in a few seconds and doesn't ask unnecessary questions. We all know that.

Automatic translation:
Kake70
1 year ago

Unfortunately, I am not able to answer this question as I don't work at any online casino.

From our experience, though, there sometimes could be a very high amount of withdrawals, and therefore the casino is unable to handle it, so the delays start, you know. 🤷‍♀️


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