Problems with PARIMATCH account verification

Good afternoon

I am very upset and sad at the same time because of all the betting houses I have played in, I consider "Parimatch" to be the worst because as a customer (us) they have us adrift. Due to verification of documents where I believe there should be a time limit of days, I am already waiting more than a week.

It all started when I won and wanted to withdraw 10,000 soles on October 20, then they rejected me and asked me for a list of documents, which I sent as soon as possible because in the online chat they told me the faster you send it, the faster it will be all; However it was not true.

We all know that if the balance is left, the temptation to play again is horrible and if that happens in the end I may not withdraw anything.

Every time I try to communicate, I am told the same thing:

"Verification periods are individual for each account.

Therefore, please wait and you will be informed of the results in an email response."

and it's been more than 7 days

Unfortunately, verifications can take a lot of time in certain casinos. 7 days isn't something I'd consider as unusual. It doesn't mean the casino is dishonest or unfair, but it can simply mean the casino is slow and doesn't have enough human resources to process the documents faster.

Anyway, what you mentioned with the temptation is very important. Don't you have an option to maybe self-exclude yourself for a week in order to protect the winnings from losing them?

Thanks for responding, I'm waiting. I have stopped logging into my account and questioning when I will be verified. I will be very patient and I hope you can answer me.

So it's good that you're aware and you'd rather take it this way so you don't lose your funds. Thumbs up. Maybe you just need to be a bit patient, as we give casinos at least 14 days to complete the verification process. 

As far as the complaint is concerned, I hope Tomas will get to you as soon as possible and everything will move forward. 

If you have any new information about the account verification, don't hesitate to let Tomas know, and if you can, also update us here on the forum. I wish you good luck. 

UPDATE

On October 28, they asked me for a bank statement showing the deposits I made to my account. And I sent it the same day.

Bank statement

All documents sent and waiting for response by mail.

Extra fact: the amount is no longer 10,125 soles, today, October 30, my balance is 21,015.86

Does it mean you played with the winnings you had there and you managed to win even more?

Yes, since it's been two weeks now that they haven't responded to me. But since October 30, I no longer log into my account; I am still waiting for the result of the verification.

I think it's the right thing to do to protect yourself from losing your money. I'm sorry that the casino can't answer you for 2 weeks because I don't think it's professional. 

However, could you let me know if the verification was successful or not ? I will be waiting impatiently.

They are still processing it, we hope that today, November 2, will be the day of the results.

I'm just waiting for the response so I can withdraw. greetings

Thank you for assisting me

From my point of view, 14 days for account verification is a bit excessive. It is just far too long for my taste. Have you ever been told a possible reason for such a long process so far? Is the casino investigating something particular, for instance?

Well, we will be here for another update, be it a post from you or a complaint progress. Don't worry; you are not alone in this.

Meanwhile, keep calm and also keep your winnings safe.👍

Hello Radka, yes for me it is very long and I seriously feel bad. I just wanted to withdraw my money that I won in the "casino". And the truth is that they are taking a long time.

They didn't give me a reason for the verification, but the verification process started when I wanted to withdraw my money, just that.

PS: I uploaded my complaint where I am waiting for Tomas' response.

Yes, you are right that it is taking an unnecessarily long time and I know why you feel insecure. The fact that they didn't give you any reason makes me sad because I know how a meaningful answer can calm a player down.

As for the complaint, I hope Tomas will get to you soon and things will move forward. Of course I certainly hope for the better. 

This is the worst sports bookie I have ever used and I have used a lot. When I first joined parimatch, I was verified after 24 hours without issue. I then proceeded to place bets, deposit, and withdraw without issue. I then decided to make a deposit of $500 and I turned that money into over $4300 CAD. I then tried to withdraw and my verification was removed and "in processing". It has been nearly a month and over emails I have sent selfies holding my ID, bank statements, credit statements, licenses and national health cards but still no verification. Not to mention the customer service is the worst I’ve dealt with. I’m starting to think the company is a fraudulent one. Any advice anyone?!

Hi, no need to post this multiple times in different threads. I already replied to you here and I would like to keep the conversation about a specific casino there. 🙂