Problems. Withdrawing from Casino RX

Hi, I have a problem with RX Casino withdrawals.

I have €45,000 in my account at RX Casino. I tried to withdraw, but my withdrawals are always denied. They also blocked my card withdrawals. They also lowered my crypto withdrawal limit from €5,000 to €750.

With €45,000 in the account, I can understand why this is concerning, especially if your withdrawals are being rejected repeatedly and the available withdrawal options are becoming more limited.

Did the casino give you any specific reason for rejecting the withdrawals? And is your account already fully verified, with no additional documents or checks pending?

I would also ask them to explain why card withdrawals were disabled and why your crypto withdrawal limit was reduced from €5,000 to €750.

If they continue rejecting withdrawals without a clear explanation, I would recommend submitting a complaint with us and including the withdrawal history, screenshots of the changed limits, and all communication with support.

For now, I would also avoid cancelling withdrawals just to continue playing with the balance until the situation is clarified.

The casino support doesn't give me any specific explanation. They always tell me that it's the financial office that handles withdrawals and they don't tell me specifically why the withdrawals are rejected or why they set my withdrawal limit. My account is verified because they once sent me 500 euros in crypto.

Thanks for clarifying.

If support keeps referring you to the finance department but still cannot explain why the withdrawals are being rejected, why the crypto limit was reduced, or why card withdrawals were disabled, those are exactly the points I would add to your existing complaint.

Since your complaint is already open, there's no need to submit another one. Please keep the Complaints Team updated there with any new screenshots, rejected withdrawal attempts, and any replies you receive from the casino.

The previous €500 crypto withdrawal is also relevant, because it shows that the casino was able to process at least one withdrawal successfully before.

With such a large balance involved, I would also avoid playing with the remaining funds while the case is being reviewed.