With €45,000 in the account, I can understand why this is concerning, especially if your withdrawals are being rejected repeatedly and the available withdrawal options are becoming more limited.
Did the casino give you any specific reason for rejecting the withdrawals? And is your account already fully verified, with no additional documents or checks pending?
I would also ask them to explain why card withdrawals were disabled and why your crypto withdrawal limit was reduced from €5,000 to €750.
If they continue rejecting withdrawals without a clear explanation, I would recommend submitting a complaint with us and including the withdrawal history, screenshots of the changed limits, and all communication with support.
For now, I would also avoid cancelling withdrawals just to continue playing with the balance until the situation is clarified.
The casino support doesn't give me any specific explanation. They always tell me that it's the financial office that handles withdrawals and they don't tell me specifically why the withdrawals are rejected or why they set my withdrawal limit. My account is verified because they once sent me 500 euros in crypto.
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