If this continues, be sure to contact the bank about this problem and maybe replace the card; I think it's pretty simple. As I said, always have payment authentication so that nothing bad happens.
As for the casino, I saw that it has a pretty good safety index, so I'm surprised that this is the case.
As for verification, why are your documents still being rejected? Do you know anything more about this process?
I replaced the card, the bank blocked it immediately, the transaction was not completed. The identification still did not take place. I spoke with support on Telegram yesterday and sent them the data 3 times and they do not accept it, or a representative abandoned me in the middle of the process. To be honest, I am afraid to continue the process.
And did they tell you why they didn't accept your documents?
If you have a problem with this or are afraid of what to do, you can file a complaint with us and we will try to help.
Their answer is that the data is illegible. I have taken selfies at least 8 times and sent them to the service on telegram where they can zoom in on the photo and see it perfectly. I don't know what to assume. What could be going on?
I don't know exactly what the casino means by that, it's quite a general statement.
That's why I advised you to file a complaint, and you sent them the documents several times and still don't know what to do next. The casino must comment on what is wrong.
You can open the complaint here at this link. ⬅️
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