Hello, I understand your perspective. It's probably not common knowledge but the index is automatically calculated based mainly but not only, on complaints. In practice, it does not mean that three or foour unresolved complaints are enough to put the casino at zero for example. To help distinguish between fair and some other casino, we use numerous pieces of information, such as publicly visible complaints, complaint and safety overviews, or basic color warning lights.
In my opinion, the casino review clearly states that the casino operates with a fake license and has a bad complaint ratio, while the safety index is poor.
https://casino.guru/pokienations-casino-review
One specific number is the mathematical summary of all these factors combined with other factors and needs proper context to be fully recognized. We do not have ratings like "scam" or maybe "close to scam."
I'm sorry we could not help you, of course.
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