3 years ago
2
Yes, when you click on solved cases here https://casino.guru/pokie-place-casino-review#tab=js-tab-reputation
They're all about delayed withdrawals. Does the casino communicate with you? Maybe submitting a complaint could help here as well since it's been 4 weeks.
Yes they reply but they just say the same thing about third party processor etc very poor customer service
Beyond a joke aye, atleast update the website to tell people before they deposit there money and they need to get there facts right in customer service as they all say different things
Yea I’ve given up tryin the live chat they know nothing so how long after u submitted your request with casino guru did u receive the funds ??
becasue it’s been a month since I requested it but only 4 days since I filed the complaint
thanks
We always try to resolve the cases as fast as we can, but it's sometimes really difficult to involve the casinos into the process 😕
hey buddy,
Unfortunately of late I’ve had nothing but unfulfilled promises and endless excuses regarding a withdrawal request for going on a fortnight now. I have successfully received a payment from them (although delayed) mid last year however increasing concerns regarding this payout have been confirmed as per countless submissions from numerous players on this and other reputable casino advocacy sites.
Good luck and here’s hoping there’s resolution in numbers!... 🤨
Felicity
Hi yeah I have also received a payment from them in Feb this year with no real issues at all, but yeah seeing the growing list of people having issues I am starting to believe we won't see it at all. The customer service have no idea what is happening and have no way of contacting the withdrawal team unless via email, and to be quiet honest you just don't get a reply from them at all. I'll never be using this casino again 😂
Please, let us know if you really receive the funds to your account 🙂 Thanks for the update.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.