PLAYID WALLET - SELF-EXCLUSION PROBLEM

Hi, I need help with my PlayID wallet. I requested self-exclusion from the site due to gambling issues, but I haven't received a response after a week. I've lost some money. How can I proceed?

can any admin answer me?

Send them one more clear email with "SELF-EXCLUSION REQUEST" in the subject, include the original request date, and ask for immediate account closure plus confirmation in writing.

Also keep screenshots of every message and any losses after the request, because that timeline matters if you need to escalate it to Casino Guru or the regulator

I've done this three times, but they're not responding. I'd also like to ask for a refund, so I need someone to mediate.

Send them an email every day, after two weeks it worked for me