Play Regals is proving to be a nightmare to collect payment from.

It's been over two weeks since I won €2000 at Play Regals. They've been stringing me along to verify my documents—a nightmare you can't even imagine. Yesterday, when they finally verified them, it only let me withdraw a maximum of €500. I clicked to withdraw, and they sent me a message saying the withdrawal was under review. Then they sent an email saying that if I didn't withdraw, they'd give me a ton of chips. And this morning, they said I didn't meet the requirements to withdraw €500, so I can only withdraw €200. I'm fed up with this casino and I want to withdraw my damn money once and for all and close my account. Please, can you help me?

Hi, sure, we can try to help you. Based on what you're describing, it's probably not the most pleasant experience you've had.

First, I'd need you to share the casino's URL with me, because it looks like we don't have it in our system, so we can review it. 

Another thing I would add is that we give casinos two weeks to pay out money to players.

What I'm really interested in is what specific requirements you didn't meet that prevented you from withdrawing $500 per day. That's not very much, and 200 seems like a joke to me.

Of course, if I were you, I would open a complaint at this link.

We'll see what can be done. 

www.playregals.com doesn't let me withdraw €500 a day, it only allows one withdrawal of €200 per week!

If I want to make an extra withdrawal in a week, there's a €60 commission.

They tell me I can't withdraw 500 because I'm a bronze VIP, which means I have to keep putting money in and putting it in and putting it in so they'll let me withdraw it little by little later.

First they gave me the option of €500, they denied it after 24 hours.

When I made the €200 request on Friday, it is still under review for approval, and not only that, but after it is approved, it takes another 48 hours for them to make the transfer.

I feel completely cheated. I won those €2000 almost 3 weeks ago and I still haven't received a single euro.

They've asked me for I don't know how many documents, and when they finally gather everything, they tell me that their rights in the

Clause 6.1 has a section that only allows me to withdraw 10 times my deposit, but they can modify this at will depending on my activity in the casino…

I want to withdraw all my money as soon as possible and forget about this site forever.

So I looked at this casino and found it here too, and it has a pretty bad safety index. I'm not surprised why this situation arose, and we also wrote in our review that they have a terribly low daily withdrawal limit.

I provided you with a link (green letters) in my previous reply where I would open a complaint so that our team could at least try to help. I'm not saying it will work, but it's better than nothing. I can't say when you'll get your money or if you'll get all of it. 

However, you now have a withdrawal request for $200, so all we can do is wait and see how things develop. 

There's nothing else we can do.

Hi Francisco, I wish you the best of luck with your case. It must be incredibly frustrating. And let me tell you something else: if you think things will be faster this way, you're mistaken. I spent over a month trying to get compensation from a casino. They gave me the runaround with questions week after week, even exceeding the waiting time, and I was still waiting for a response from their help desk. Finally, they told me there was no refund because they believe I requested account closure and then made deposits very close to the request. It was a disaster. Now I'm waiting on another complaint that, at first glance, seems to be clearly in my favor. You'll see how long they'll give me and how long I'll have to wait. So far, the only question they've asked me is the same one I opened the case for, and they spent almost three days evaluating it before submitting the complaint. The best thing is not to gamble, either online or in person, but in the worst-case scenario, playing in person is better; at least if you win, you get paid. Here, the licenses come from who-knows-where, and they do whatever they want, and Casino Guru seems pretty limited in its ability to help. I wish you good luck