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It's outrageous that they're demanding documents I already submitted.

I understand it may feel this way. Do you perhaps know on what basis those documents are demanded again? That can certainly add more perspective on this, so I hope the casino is still in touch with you.

Please do not hesitate to share more.

The reason given for the rejection was "other".

I see, let me put it this way: do you think you've been in touch with a support worker or are we talking about auto-generated responses or maybe system notifications? I just cannot imagine that a real person would react with "other."