Hello everyone,
I wanted to ask about experiences or constructive advice here.
My brother plays at rtbet.com and has won around €9,000 there. He has VIP status 3.
About two weeks ago, his VIP manager directly approved and paid him a withdrawal of €800.
Since then, however, according to support, despite VIP 3 status, further withdrawals are supposedly only possible every 24 hours in increments of €800. These withdrawals, however, regularly remain in "processing" status and are not completed.
Furthermore, when he inquires via email, he receives only standardized replies that do not address the specific issue or his VIP status. A clear statement regarding when or if the remaining amount will be paid out is still lacking.
Now the question for the community:
Has anyone had similar experiences with RTBet, or specifically with VIP Status 3?
Is there a sensible way to speed up the payout or, ideally, to receive the entire amount at once?
How can this be done without creating pressure that could potentially lead to account suspension or further delays?
Any tips on communicating with the VIP manager, support, or best practices would be very helpful.
Thank you in advance.
