Nitrobet Casino complaint

Hello dear Casino Guru team and readers,

On December 30, 2025, I filed a complaint with Casinoguru because Nitrobet Casino withdrew my bonus money after a win while I was in the process of fulfilling the wagering requirements.

Here is the link to the complaint: https://casinoguru-de.com/beschwerden/nitrobet-casino-der-bonus-des-spielers-wurde-eingezogen

After Nitrobet Casino was unable to substantiate its claim in the complaint, the casino simply made a different claim.

The complaint was then closed by the Casinoguru employee without requesting further evidence from the casino. Since I cannot understand this procedure, I took the opportunity to have the case reopened.

It now says that the reopening of the case is being reviewed and I will be notified. However, that was over a month ago.

On February 17, 2026, I also emailed my caseworker about the matter. To this day, I have not received a reply.

I wanted to ask if anyone here knows how long a reopening of a complaint generally takes.

Warm greetings to all

as i saw it, the team got the info you got something regarding activity with delaying rounds. and closed the case

Hi, based on what Peter told me, it looks like there’s probably nothing that can be done. Usually these things don’t take this long, but he was on vacation, so it dragged on.

According to what the casino wrote and what he told me, the casino followed the proper procedure.

So that’s what I got.