Neglect with the customer

For more than 30 days I've been fighting a real struggle trying to make a measly withdrawal on this platform, they invent a lot of situations, and checking this, that, it's a bonus, you solve everything and then nothing, the nonsense continues, a customer service At Kristina I exchanged emails until today, besides not resolving anything, it simply passed on to someone else and it will start all over again, what a platform this is!! Total disregard for the customer!!!!

Hello, are you referring to the casino you have a open complaint with, namely Hiperwin ? I would say 30 days is quite a lot of time to withdraw money.

As for your complaint, I also noticed that we have contacted the casino and we are waiting for a response from them. In this case it will be necessary to be patient and wait. In case you don't know what to expect when you have a complaint, here is a guide that will make it clearer for you. 

However, if this post is directed to another casino with which you have a different problem, feel free to tell me.