My withdrawal at mad casino was canceled.

They canceled my withdrawal because they say I violated a betting rule, which I didn't.

How do I get my money? I had completed the bonus and then I did it

Hi there.

To be completely honest with you, it all depends on what the casino has summarized. I bet this is related to your recently submitted complaint against Mad Casino, but we could still use more details here on the forum if we want to discuss the situation.

You are welcome to describe all the events, please. If the casino specifically explained the rule violation to you, it would be a good start to consider whether it makes fair sense under the other circumstances. I'll be around for more details if you want to talk about it.

Good morning

they said that I broke the rule 7.16 that said don’t play over 2 euro bet that I don’t because the game that they said goes 2 and then 5 euro bet that I never played. I asked to have me the files that shows what I’ve done and then they blocked my account with my deposit inside

Good day to you.

I see, the casino claims the max bet rule was violated and closed your account, which, if I'm correct, prevents you from accessing the gaming history. It was a very good call asking them to show you the bets in question; sadly, the casino responded quite harshly.

I just hope its Safety Index would be more appealing; with such a low credibility, I imagine they may also be quite reserved towards my colleagues and their questions. Well, we shall see. Hold on, please.

Good evening

Casino = mad casino

I made a withdrawal on the 16/01/26 which is still pending (need to complete verification) on 16/01/26 I sent documents to them. On the 17/01/26 they emailed asking for a some more details which I sent to them after. Since then there has been no update on the verification process or the withdrawal. I have emailed them several times but I haven't received any response in the last few days. Initially they we're pretty prompt with emails but now it seems since I have sent required documents they are ignoring me, trying to aviod a payout? Unfortunately I read the reviews of the casino after.

My question is if you have made any successful withdrawals before at this casino, please.

The safety index doesn't look good at all, unfortunately, so I'm not sure how it all will end, even though I hope for the best, of course.