My experience with EZZ Casino – Withdrawal denied, impossible bonuses and forced cryptocurrency withdrawal

I want to share my experience with EZZ Casino to warn other players and publicly document what happened.

Over a period of time, I've made deposits totaling more than €1,800 on this platform. I decided to play because of the promotions and bonuses they offered, which, at first glance, seemed attractive.

🎁 Bonuses with impossible requirements

After playing for weeks, I can say that the bonuses offered by this casino are, in practice, almost impossible to unlock.

The wagering requirements are excessive, unrealistic, and disproportionate, pushing the player to keep depositing money without a reasonable possibility of withdrawal.

After many failed attempts, I only managed to successfully unlock a bonus once, meeting all the required conditions. The resulting balance was €25, marked as withdrawable.

💸 Withdrawal denied without valid justification

When I requested the withdrawal of those €25, the casino denied the payment.

No clear breach of terms and conditions was initially alleged.

Subsequently, the casino stated that they only allow withdrawals via cryptocurrencies, refusing to make payments through Skrill or other standard methods, even though:

Skrill is a common payment method in online casinos.

I did not use cryptocurrencies to make my deposits.

Forcing this method was not clearly explained before playing.

❌ Error with Skrill being used as an excuse

At one point, they tried to make a payment via Skrill, but it failed due to an operational error on the part of the casino itself (incorrect email / poorly managed verification).

Instead of correcting the error, the casino used that mistake as an excuse to permanently block withdrawals and insist once again that withdrawals could only be made in cryptocurrencies.

🚫 Cryptocurrency imposition

I want to make it clear that I expressly rejected the withdrawal in cryptocurrencies, because:

It reduces consumer protection.

It hinders traceability.

It was not the method used to enter.

It represents a unilateral change to the withdrawal conditions after the game.

Even so, the casino maintained its refusal.

📴 Total silence from support

After sending several formal emails, including a final, clear legal request, the casino:

He stopped responding to the chat.

He didn't answer any more emails.

He offered no real solution.

I have now gone more than 3 days without any response after the last formal request.

🚩 Conclusion

Based on my experience, I believe that EZZ Casino:

It encourages high deposits through deceptive bonuses.

Design promotions that are difficult or impossible to complete.

It does not pay even when a bonus is successfully released.

Force withdrawals in cryptocurrencies as the only option.

Cut off communication when a withdrawal is requested.

I have filed complaints with Casino Guru and other agencies, and I will publish all the necessary documentation.

I'm sharing this experience so that other players can make informed decisions and avoid similar situations.

If anyone else has had problems with this casino, I would appreciate it if you shared it.

Unfortunately, I don't see any complaint submitted from your account for this casino, though.

Could you write the URL of the casino, please?

https://ezz.casino/es/

Hello,

Why is this casino not listed on Guru?

This casino needs to be blacklisted.

Thank you. I will pass it on to our data team.

Here's the link for you where you can submit your complaint, if you wish.

Our team will have a look at it and add it to our database.

Do you have any issues there as well?

I registered at this casino, deposited $30 using the bonus, and wagered it according to all the terms. I passed verification and withdrew my winnings. A few days later, verification was rejected and my entire winnings, $1,457, were written off, citing Russian players being prohibited from playing. However, the casino doesn't state that Russian players are prohibited from playing. I asked in the chat, and they told me that players from all countries can play. Very interesting.

Was it written anywhere in the terms, though, that they don't accept players from your country?

According to our information, Russia is actually allowed. 🤔

Our data team is already working on the review of this casino, but it is not ready yet. If you wish, though, you can already submit a complaint, and we will try to intervene in your case.

Have you used a VPN when you registered, by the way?

Just trying to find out if the casino was aware from the beginning that you were playing from Russia, you know.

I looked in the casino rules for banned countries, but there's no information at all. Yes, I use a VPN at many casinos.

Have you used it at this casino, though?

Perhaps it is not even allowed, actually. 🤷‍♀️

I believe that this is one of the better websites out there without a doubt. The AI support is instant and answers pretty much every question. And if there is one they can't answer, then the human support is instant as well. Complaining about the wager requirement being "impossible" on a forum where they advertise the same bonuses for other websites except with a higher wager requirement, might be the most hypocritical thing I have seen. Not to mention the fact that you CHOSE the bonuses, it isn't like you are required to use them. Do you think that a casino would offer a 250% and 350% deposit match without having an edge? If so, then you might be the dumbest person to ever walk this earth, and I suggest that you stop gambling immediately. Part of the reason your withdrawals might be taking a while is that all of the bonuses have not only wager requirements. Secondly, there are also bet limits as well. For you to withdraw from a bonus, you have to follow those rules, so I assume the casino is most likely verifying this. Any other casino has the same requirements as well, if not more difficult ones. I have used this platform a few times, and I love it. My withdrawals are instant, faster than Stake or Shuffle, and I have proof of that as well. I don't work for the casino. The reason why I am writing this review is that over 1000 people have seen it, and it isn't fair for you to publicly deface a business that has taken many people, not only countless amounts of time, but many dollars as well, to build. They have all the major providers as well as live games. The casino is fully licensed there is nothing shady from my experience. 

Your response seems to focus on discrediting my experience rather than addressing the real problem I described.

First, no one has said that casinos don't have an advantage or that bonuses should be easy to claim. That's obvious to anyone who's played for more than five minutes at an online casino. Therefore, that argument doesn't address what I've said at all.

The key point is very simple: the bonus was successfully released. The balance was marked as withdrawable within the platform itself. From that moment on, we are no longer talking about wagering or betting limits, but rather processing a valid withdrawal.

However, the withdrawal was subsequently rejected.

After that, several fairly clear things happened:

The casino claimed that they could only pay using cryptocurrencies, even though the deposits were not made with cryptocurrencies.

There was an attempted payment via Skrill that failed due to an operational error, and instead of correcting it, it was used as an excuse to cancel the withdrawal.

Support subsequently stopped responding after several emails requesting a solution.

None of that has anything to do with "not understanding bonds".

It's also curious that you claim the casino has "all the licenses" and that everything is perfectly normal, when in the online gambling industry it's quite common for some operators to work under offshore licenses with much more limited regulatory standards. That doesn't automatically mean they're illegal, but it also doesn't imply that all their practices are necessarily fair to the player.

In any case, it's perfectly possible that you had a good experience. But using one person's experience to dismiss another's, especially by resorting to personal insults, adds nothing to the discussion.

My post is not intended to attack anyone or "discredit" anything. It simply describes a specific, documented experience that has already been shared on mediation platforms like Casino Guru.

If the casino believes that everything has been handled correctly, it should have no problem clarifying this publicly or resolving the pending withdrawal.

Until then, players who read this thread will be able to evaluate all opinions and experiences, both positive and negative, and decide for themselves.

I'm sorry to step in, but your posts sound as if you are responding to someone specific, while the intended receiver is not clear. So it sounds like it came out of the blue.

Would you mind providing some background? If I may be honest with you, your most recent post, which was made a month ago, sounded as though it was created by ChatGPT and functioned as a statement.

Anyway, if it helps, I don't see anyone replying to your experiences. We all appreciate your efforts to alert the community about the casino's poor safety index. Hopefully, the complaint will be addressed.

My posts weren't directed at any specific person; they were part of my explanation of my experience with the casino. In the original thread, there were some comments questioning what happened, which is why some of my replies might seem directed at someone in particular.

Regarding the comment that the text "seems to have been written by ChatGPT," I understand that it might give that impression. I simply tried to write the message clearly and concisely to explain what happened and avoid misunderstandings. When it comes to making a complaint or publicly reporting a problem, I prefer to express the facts calmly and in a structured way.

My goal is not to create controversy or attack anyone. I simply wanted to document a specific situation involving a withdrawal that was not processed, even though the balance was marked as withdrawable.

As I mentioned, I've already taken the case to mediation platforms for a neutral review. If it's resolved or I receive a clear explanation from the casino, I'll update this here as well to ensure the information is complete.

Okay, thank you.