Hi, I deposited €30 and they gave me €15 in bonuses. I bet it all and won around €360, of which €137 was in bonus balance. From what I understand, you have to generate a profit of 8 times the deposit plus the bonus, €45 x 8. I bet it all again yesterday and it wouldn't let me use the bonus balance anymore. Today I log into my account and the bonus balance has DISAPPEARED, the €137. Can someone explain to me what this is about?
Hello.
Have you tried to get in touch with the support from the casino so they can explain it to you, perhaps?
That is always the best approach because they should know and explain what has happened.
Which casino did this happen at, if I may?🤔
If you have any more information, forward it here please, so we can try to help.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.
