Mr West aka West Casino - Upto the same old tricks that got them run out of MGA. Why the high rating

I was looking through the complaints section of CG (always a depressing experience) to view the state of the gambling landscape.

To my chagrin I note that CG gives Mr West a 7.4! 'Above Average'. A little digging into Mr West (as CG will be aware) and their sister sites, Goldwin & Betmaximus (Didn't even bother changing the names) will reveal they are the old West Casino 'Goldwin LTD company'. This company was stripped of it's MGA license and thrown out due to stealing players funds and using unfair KYC as justification - https://www.mga.org.mt/suspension-of-authorisation-for-goldwin-ltd-c-79820/

A brief look at the complaints on CG will show that Mr West and it's sister sites are YET AGAIN doing the same thing -

How can a group with history like Mr Wests be afforded a 7.4 rating here? How are there no warnings for players. It begs the question, are CG compromised? Are they negligent? They state they are for 'fair gaming and player safety'. But how can that be when we use West as an example. How many other groups are on this site with 7.4 ratings with this kind of history or worse?

This is poor.

It's also worth noting the Goldwin LTD group were instructed to pay players their funds before exiting. As CG will no doubt be aware in many many many cases this did not happen. Infact many players had open court claims agains the company at the time they were booted out.

To learn how our work is done, please refer to this article here.

Also, please know that we are just an informative website about online casinos, and whenever it is in our power and we see that fair play is not in place, we try to help. We have no power like lawyers, police, courts, etc.

Everyone, of course, has their own opinion, and if our site is not helpful for users like this, they can feel free not to use it. Don't you think so? 🤷‍♀️

I would like to add that open complaints are still open, which means the process has not ended. Casinos are punished if they fail to complain to fairness; they are not punished for open complaints.

Focus on the unresolved complaint, please. Zero:

The guide Romi sent you will certainly explain other details that are also displayed here:

That's basically how it works. We can talk about details if you want; just be ready for a lot of reading. 🙂

Man, CG staff behaviour really does align with sociopaths.

Simply answer, how can a casino group with the history of West/Goldwin Ltd be given an ‘above average’ rating after they were stripped of their MGA license, did not settle players stolen balance, had numerous court claims that were rendered void as they closed their previous company and have opened again under a new name Mr West and are exhibiting the same behaviours?

Hello, psychological expert.

I understand that everyone has their opinions, but please be careful with your words. What you probably missed understanding is that this Casino Guru staff is not, by any means, involved in adjusting safety indexes. The only response you will get comes from forum admins.

Yes, our data team takes care of it the way they do, based on the Fair Gambling Code. Have you ever tried to read it? Have you ever made a reasonable effort to share your warning with the Data Team. Just hanging around the forum and shouting around again.

The claims you make are part of the relevant aspects; however, such a general statement does not suffice to conclude that every player will be scammed. Something like that needs to be proven through complaints; each concrete case needs to be investigated in collaboration with the player. Phrases such as "scams on players" and "money theft" are ineffective.

Please submit your complaint and provide evidence to support your statements. If you fail to do so, it clearly shows your offensive opinions are not worth discussion. Your argument lacks basic knowledge about the system you criticize, as I showed you.

A fair warning, though: this is the second time you abuses us. Recall the year 2023? Do that again and the permanent ban is yours.

He's not abusing you. If you google the definition of a 'sociopath' some of your employees behaviour, it could be argued, would fall in line with the clinical definition.

The fact you have Mr West with such a high rating after their well documented history and being kicked out of the MGA due to theft and refusing to pay players (for the same reasons they are doing it now) undermines this sites credibility and ethics.... E.g look at my complaint and the countless others in your complaint section. I would have never signed up to Mr West if I knew their company history and they weren't rated so good here. You should take responsibility for your failings. I'm sure you'll tell me I'm wrong and threaten to ban me too..

I see,...

and you, "mattycuser," needed to create another account to support this theory. That was your last poor move here, because you are not fair enough to use just one account to demonstrate your still the same actions.

sociopath—I get it.

Well, since you also engaged in creating false conversation, I'm banning all your accounts.

You've received numerous warnings.

What are you talking about?

Your behaviour is very strange. I would implore you to seek help? Your message doesn't even make sense grammatically.

I have one account at CG. Players see the way you act Radka and many of us have voiced the same points to you. Your reaction is alwys the same. It fits very well with the clinical definition of a specific personality disorder.

Dear user,

You claim to have only one Casino Guru account, but this is difficult to believe given that all accounts posting in the same tone about Casino Guru were registered under the same IP address and in the same country.

While you may disagree with the ban, I believe your actions on the forum, including a few years ago, have crossed the line once again.

Consider your recent posts. Could you please consider whether this is an appropriate conversation? Does it have something to do with our efforts to focus on your concrete problem with casinos? It does not.

You expressed your displeasure with the ratings and complaints, Casino Guru staff; we understand that. However, the only solution is for you to leave, because ratings, or those sociopaths, as you referred to us, will not change based on your opinions. I'm simply being straightforward with you here.

Unfortunately, I have had a very bad experience and CG have ruled in my favour in this complaint -

https://casino.guru/mrwest-casino-player-s-withdrawal-is-severely-delayed

I have 2k in the account trapped. I have researched the regulator but it says on the internet they do not help players and are unresponsive.

When you research Mr West you discover they are doing this kind of thing all over and this was the reason their MGA license was removed and they were run out of town, owing copious amounts of money to many many players.

Should this not be plastered all over CG? Their rating is 'Above Average'.

Also, I would appreciate it if my complaint is reopened as Mr West only engage on this platform.

I already replied to you here.

Please can we stick with one thread and deal with the situation there?

I think this is a good thread to keep everyone updated as the behaviour is really appalling and it's been done by the group before under a different name.

After 4 months Kubo from CG has helped in liasing with the casino and getting me verified (remember I had previously been verified). Now, they are attempting to make me withdraw my full balance to bank transfer (not crypto which i used to deposit, breaching AML). I have tried to do a 200 withdrawal to test if it is received (as on trustpilot ppl claim they never received the funds and Mr West refused to help trace the money). Mr West is claiming they will only process the withdrawal if I request the full balance! Nothing about this in their Ts & Cs and highly suspicous, very poor business plan from a casino making a player always withdraw all their balance...

I saw your complaint and Kubo asked the casino why it's not possible via crypto. We'll see what they say. I'm also surprised that they want to pay you everything at once, since it's usually the opposite at casinos.

So let's see what happens next and how it gets resolved. 

I believe that Kubo will continue to be helpful and that it will be resolved somehow so that you get your money.

Kubo has been really helpeful.

If you look on trustpilot and some other sites players have been reporting (for months) the casino is saying only bank transfer is available, then when they request it, they do not receive their funds and try chasing the bank, but the casino provides no details of the transaction so the player is left helpless.

What I am doing is request 200 to my bank to ensure it is received, then I would request the full amount. As if it isn't received I can work with the casino & CG to trace it OR set up a revolut or wise to receive the funds.

The casino is simply refusing. I have had a 200 withdrawal pending for 10 days.

I think you're doing quite well and I would probably do the same. Ten days is starting to be quite a long time for this withdrawal, but since Kubo is monitoring everything, I believe it will have a happy ending. But I'm curious how long it will take in total if 200 is already more than 10 days.

I believe we'll find out everything in the next few days. 

Kubo's last response IMO was really poor. He has had helped really well with the KYC aspect but with the withdrawal, AML etc he has really not helped.

Jaro, they cancelled the €200 withdrawal as are refusing to process it unless I request a larger amount. You can see this in the thread.

Kubo doesn't seem to understand the casino is forcing me to withdraw to a different method then the one I have used to deposit. He also does not understand there is €2200 in the account and their max withdrawal is €2000. See attached.



Due to the fact your site and trustpilot has complaints where withdrawals and deposits to bank have gone missing I was attempting to withdraw €200 first to make sure the funds were received before withdrawing the remainder. As I am going need to withdraw €200 seperately anyway. The casino has not allowed this and seemingly Kubo has let this slide.

So I have had to withdraw €2000. I assume this will not be received and I will have to continue to chase and chase and continue the complaint.

Since I don't handle complaints and can only express my opinion, I think that, like Kubo, I understand what's going on. Kubo is trying to do what he can, but from what I've seen, he simply can't do any more. 

You will probably have to use a different payment method, because without it, you won't be able to move forward.

As I mentioned, I understand your position, but we are doing what we can. Where we cannot do more, our journey ends.

I believe you can handle it, so the decision is ultimately up to you. 

This response makes no sense.

Kubo's last response was not helpful and didn't seem to understand, infact he has not even asked the casino about the logic here.

The max withdrawal per day is 2000. I have 2200 in the account. THERE IS NO OTHER WAY TO WITHDRAW ALL THE MONEY WITHOUT WITHDRAWING 2000 THEN 200. So, why would the casino not process the 200 withdrawal first? If I am going to have to do a 200 withdrawal at somepoint... This should have been asked and hasn't been. Other complaints on here and Trustpilot would suggest Mr West is simply attempting theft.

Kubo was very helpful with the KYC. But I don't think has been very good with this part of the complaint.

Kubo has already dealt with enough complaints to know what to do, believe me.

It's important that you cooperate now. If you have to withdraw twice, then you'll have to do that. I don't think it's that important that the casino has to ask you about it or say anything about it. 

Try to focus on what you've been told and do it. 

I mean I don't want to sound rude but that's what is needed