Mr pacho Casino blocks my access to the site

Good day, it's about the following:

I spent several hundred euros at Mr. Pacho Casino. Then, when I finally decided to cash out my winnings of 300 euros (the winnings weren't bonuses or anything else, they were genuine),

The problems started. My messages were answered irregularly and my payouts were in processing status the whole time. When I asked if I should verify myself, I was told that verification is not necessary for payouts, only in extremely special cases. Now it is like this: I wanted to speed up the payout and based on experience etc. I wanted to avoid them rejecting the payout after 3-4 days and then requiring documents for verification, so I wanted to do the verification in advance, even if they hadn't asked me to.

So I sent an email to the VIP manager in support with all the documents I needed for verification. Now the problem is that they've somehow blocked my access to their site. I can't get to their site anymore. It just keeps loading and loading and loading, while other people can access their site without any problems.

I still have a payout of 300 euros pending

Based on some reports here, I took screenshots of the entire game, my payout of 300 which is currently being processed, etc.

I can document and prove everything

Please help me sort this out with this casino; it's a disgrace. Otherwise, I'll be forced to take legal action and file a complaint with a lawyer, as I am absolutely within my rights; the payout is my money. I haven't used any bonuses or anything else; I did everything correctly!

mfg

rain

now received an email (strangely in English now, otherwise always in German)

that I should verify my account via their site and upload it there

1. I can't even get to their site anymore
2. No upload window appears for me to upload the documents. THAT'S WHY I sent everything by email. ALL my documents once to their support email: 834643 and a

to the VIP Manager

I even received a response confirming arrival. So they have ALL my documents!

Hello,

first of all, you won't get casino's VIP manager here to consult the situation wiht you.

The most important thing is to stay in touch with the casino.

Can you perhaps respond to the email despite it being in English and inform the casino about your current difficulties?

Tell me how it went, please.

Good day. Thank you for your quick reply.

I want nothing to do with any of this and have asked Mr. Pacho Casino to delete or deactivate my account immediately. They constantly put me off. They pressure me and pressure me into getting and accepting bonus offers, even though I've already sent them ten emails asking them to delete my account immediately, or I'll face criminal charges.

No answer yet, maybe they can arrange for my account to be deleted

Kind regards

rain

Hello Rain,

I see; I was just trying to help you a bit, but honestly, you're right; sometimes it is really much more comforting to leave it all behind, and the choice is fully yours.

Made a brief check of the terms, and it appears that closing the account is a pretty straightforward action, so what is that complicated on the casino's side, I wonder? I mean, losing customers is not at all the point of the business yet if you say you feel forced to accept a bonus, presumably as a reward for changing your mind, I'd say it won't work the magic.

May I know how many times and when you have tried to close the account, please?