Mostbet underwater casino (page 7)

Hi, you can get to this with the resolver within the complaint. First, you need to solve, let's say, an introductory round of questions and then proceed to forwarding evidence. This first round determines whether the situation will be transferred from the resolver of the "first response" team to a mediator, who will then primarily focus on resolving the problem.

The beginning is about understanding the situation and gathering information.

It is necessary to persevere.

Oh well, thanks for the help, I appreciate it, Michal, you're a jerk

Hello, I wanted to ask, I already know something, I tried writing to the casino most bet and they haven't written yet so you can beg them for your money.

Please wait until our complaint team investigates the whole matter within your complaint, and then we'll see what can be done.

You have actually mentioned that your girlfriend plays at this casino as well, right? Could that be the reason they blocked your account, actually?

Usually it is not allowed at online casinos, and the rule should be written in their terms. Have you checked that?

Yes, I wrote to them several times but they don't respond at all. I also wrote to them asking them to write me the exact reason why they blocked my account and not to write me points from the rules, but they keep writing the same thing over and over again. Here I am sending you a screenshot of what they sent me today.

I understand that, but the thing is if it's written in the terms that it is not allowed if there are two players from the same household, because that really must be the reason for all this, you know.

That's just their nonsense, how come they're so bothered now and they didn't mind before when I topped up my gaming account and lost XXX thousand there everything was fine. And why did they send me the money 40 thousand to my account the day I won? That's their fabrication that I had multiple accounts they don't want to pay me my winnings when I wrote to them several times what I did they are not able to write me a specific reason and they only write me points from the rules and one more thing why when I won money they just froze my account and wrote that they have to verify the documents that it will be within 60 days. And yet my account was verified by number and email they are scammers the whole most bet casino I wait 60 days like a pipe before they verify my account and they write to me that my account was deleted without the possibility of withdrawing the balance what kind of deal is this. They are crap

As I see it, you probably won't help me either, they're lying, they're scammers, the whole bridge bet casino, how are you, disgusting

How long will it take before someone investigates this???

Hello, I think it's just the second account because if I had a second account, I made it in the past and it wasn't active at all, so they must see that I didn't use it;!!! So can you advise me what to do with it???? I lost a lot of money that day before I got the prize. I won the prize honestly, not by any fraud or anything like that, thanks for the answer

I understand how frustrating this must be for you, but we have to investigate the case properly. Therefore, please be patient, and Veronika will get back to you as soon as possible.

Our complaint team will really do everything possible to help you get your winnings.

Yes, thank you again and I appreciate your willingness.

Hello Veronica,

I need to clarify my previous answer, there was a misunderstanding.

No two accounts existed at the same time: At the time I won CZK 505,000 and my account was blocked, only my single account existed.

Why did my girlfriend create an account later: My girlfriend created an account AFTER Mostbet froze my account for no reason and stopped communicating with me. She did this just to try to contact their support from another profile, because no one responded to my emails and chat.

No double play: Her account was never actively wagered at the time of my win. It was created purely as a communication channel out of desperation when they owed me half a million.

"I insist that at the moment of the win and the first successful withdrawal (40,000 CZK) no rule on multi-accounting was violated. Mostbet is trying to exploit a situation that it itself created through its ignorance."

Please write this information to the complaints thread because Veronika won't see it here, for sure.

Please explain what you mean in the complaint thread, I don't understand it. Thank you.

Hi, I'll try to help again.

This is a public forum. Complaints are not addressed here, they are written about here.

You have a valid complaint and you can find it in your profile.

So here 👈👈In the complaint you then provide the information that the complaint mediator asks about. In your case, Veronika.

The second way is via the direct links in the email you registered with on our website.

Oh good, thank you.

So before I could write to Veronica, your Kasyno wrote to me that I had not substantiated my complaint sufficiently, complete nonsense, I don't understand you anymore. You didn't help me at all and in the end you wrote me complete nonsense

I believe it was well explained in the complaint:

Hello, I think not because my girlfriend created an account after mine. Account blocked and code because I didn't communicate with the casino most bet, it's not about 19 CZK but almost half a million, you would probably do the same in my place, so I don't understand how you can even write such nonsense to me.