Mostbet does not pay winnings

I made a bet with a multiplier of 100 and mostbet gave it as lost, I did not add the amount to my win.

Hello, in such a case you should inform the casino immediately.

Your betting and gaming history should be checked and may be forwarded to the game provider.

Have you informed the casino, please?

The casino has already been informed, and I have no response. I have captures that I have sent and here I show them

Oh, it's about sports betting, I did not know.

Sadly, we do not engage in the sports betting issue here, so I hope that the casino will help you out.